Fri.Mar 18, 2022

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Working With The Boss’s Child

The Belding Group

Let's start with the bad news: The old saw is true - blood is thicker than water. Particularly when it comes to sons and daughters, bosses will seemingly forgive, overlook, and rationalize just about everything. Shaun Belding | www.shaunbelding.com.

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The 9 Best Email Collaboration Software Platforms for 2022

Help Scout

Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for 2022.

Sales 111
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How to Improve Customer Experience in Insurance

Lightico

The customer experience has become essential to success in nearly every industry, and the insurance industry is no different. Your product offerings still matter, but in an environment where customers can compare companies and read reviews with a quick internet search, a superior customer experience sets you apart from the competition. Customer loyalty matters.

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18 Higher Education Email Templates and Saved Replies

Help Scout

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions.

Education 105
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Guest Post: The Bottleneck is Always At the Top of the Bottle

Shep Hyken

This week we feature an article by my friend Annette Franz, CCXP, founder and CEO of CX Journey Inc. She has spent the last 30 years in the customer experience profession and has a new book, Built to Win coming out on March 22. In this article, she shares how leaders create, sustain, and transform their team’s culture. Have you heard the saying, “A fish rots from the head down?

CX 57
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CX job vacancy of the week: Pertemps

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 29th Mar 2022. By Rhys Fisher Staff Writer.

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A holistic CX approach optimises growth potential

MyCustomer Experience

AThe most effective customer experience management programmes aren’t just about investing in the latest CX technology or solely about. 18th Mar 2022. By Paul Kavanagh Head Bee & MD.

CX 52