Adrian Swinscoe
NOVEMBER 26, 2021
This is a guest post from Natasha Bougourd, a copywriter for Impact International. COVID has revolutionised the way we work, and many businesses are now living […]. The post How can managers support and progress their hybrid workforces? first appeared on Adrian Swinscoe.
CX Accelerator
NOVEMBER 26, 2021
As I like to say, "life is made up of experiences." And we get to design them! What awesome and important work this is. We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. One thing is clear from the responses.we love building strong relationships! I am really grateful to have the opportunity to see my friends thrive in their careers.
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Customer Think
NOVEMBER 26, 2021
In B2B, a buyer is nearly always a group of people working together rather than an individual acting alone. Forrester’s 2021 B2B Buying Study revealed that over 60 percent of purchases have more than four people involved–versus just 47 percent in 2017–and they can include different buyer roles and departments. These findings led to Forrester […].
CX Accelerator
NOVEMBER 26, 2021
As I like to say, "life is made up of experiences." And we get to design them! What awesome and important work this is. We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. One thing is clear from the responses.we love building strong relationships! I am really grateful to have the opportunity to see my friends thrive in their careers.
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Customer Think
NOVEMBER 26, 2021
A broadly accepted notion is that a customer service interaction is an isolated, one-time experience for the individual. The most common methods used to measure that experience have been to send surveys asking customers to rate how likely they are to recommend the brand after a particular experience, or to rate their singular experience from […].
Steven Van Belleghem
NOVEMBER 26, 2021
What on earth is an NFT? But first, for those who don’t know what an NFT or non-fungible token is, it’s a record on a cryptocurrency’s blockchain that represents a piece of digital media. Non-fungible means that it is a unique digital piece and that it cannot be replaced with something else. To borrow an analogy from Verge: “a bitcoin is fungible — trade one for another bitcoin, and you’ll have exactly the same thing.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Doing CX Right
NOVEMBER 26, 2021
Communicating "thank you" isn't overrated. It's simple, yet people don't express it enough. Apply 5 simple tactics to show customers you care. The post 5 Easy Ways To Show Customers They Matter appeared first on Doing CX Right.
Customer Think
NOVEMBER 26, 2021
The process of validating the authenticity of a consumer’s credit card by contacting the business that authorized it is known as credit card authentication. Authentication is generally the first portion of the transaction procedure when using a credit card. The purchase is accepted once the card is verified, the funds are added to the consumer’s […].
cxservice360
NOVEMBER 26, 2021
The best way to pick a sound knowledge management system is to check how well you can customize, shape, and implement it in your organization. The software should be simple and easy to use, configure, and access. The main benefits of knowledge management are that such systems allow employees to share best practices, training materials, Read more. The post Top 10 Knowledge Management Tools For Your Customer Support Team appeared first on CXService360 - Customer Service Articles, Stories and more.
Customer Think
NOVEMBER 26, 2021
Imagine you know everything about your target customer: Who they are, what interests them, what motivates them to buy your product, which needs your offering satisfies, and the moment they’re most likely to purchase your product or service. With this much information on your customers, you’d know exactly how to engage with your audience and […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
NOVEMBER 26, 2021
Marketers are keen to create what they refer to as “unique selling propositions”. According to Wikipedia, a unique selling proposition (USP) - also sometimes called unique value proposition (UVP) refers to “the unique benefit exhibited by a c.
Customer Think
NOVEMBER 26, 2021
TweetLinkedInShareEmail Most B2B marketing benchmark reports are completely useless. That’s because either 1) the results were generated through surveys, which (as any reputable statistician will tell you) causes all sorts of data bias, and/or 2).
Customer Think
NOVEMBER 26, 2021
Project management ideas can sound complicated at first. You’ll read lots of jargon about inputs and outputs, your WBS, measuring PVs against your EVs, KPIs and OKRs according to the PMBoK… but a lot of it is just systemizing common sense. Whether you want to run a marketing campaign, onboard a new hire, or even […].
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