Customer Think
DECEMBER 12, 2021
Businesses are always seeking new and exciting ways to engage with their customers. Today, marketers and sales agents can choose from a range of technologies to connect with them. Recent years have seen the rise of live chat and chatbot features on websites and social media channels, but email remains the foremost choice for customer-company […].
CX Network
DECEMBER 12, 2021
K V Dipu, head of customer service at Bajaj Allianz General Insurance, shares his predictions for the CX trends that will shape 2022.
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Customer Think
DECEMBER 12, 2021
eCommerce Use Cases for a Recommendation Engine Cross-selling and upselling are traditional merchandising strategies that retailers use to turn shoppers into buyers. The same tactics apply to eCommerce stores as well. Marketers need to recommend products for customers, not just miss out on the cross-sell or upsell opportunities. This will help them avoid losing potential […].
Lightico
DECEMBER 12, 2021
Many eSignature companies are looking to blockchain technology to help them enhance their e-signing products and services. Blockchain is an interesting concept in itself; it can be described as a distributed database of digital, non-alterable records or blocks (hence the name “blockchain”), where each block contains information about transactions made in its respective chain.
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Customer Think
DECEMBER 12, 2021
It’s not your fault but it is your responsibility I recently wrote about how important it is that brands not just be competent in delivering the products or services they provide to their Customers.&nbs.
Customer Think
DECEMBER 12, 2021
As retailers hit the home stretch of their second COVID Christmas, they are navigating a broader set of challenges that they bargained for. After an accelerated shift to ecommerce propelled by no-contact, socially distanced shopping changed the holiday shopping landscape in 2020, many hoped 2021 would bring a return to normalcy. Instead, retailers are facing […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
DECEMBER 12, 2021
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Customer Think
DECEMBER 12, 2021
Agile release planning is the dynamic document that suggests the group of tasks you should accomplish before the release of your final product. As product development is tricky itself, the release planning requires a professional development team and their expertise to create a buy-in plan of the product. However, if you are familiar with the […].
Customer Think
DECEMBER 12, 2021
These days every significant software vendor and some others, too, is positioning itself as a CX- and/or a platform player. By now, it is well known, what it means to be a platform player, and this is also not the main topic of this post. Just.
Customer Think
DECEMBER 12, 2021
Gone are the days when we had to wait for a particular day & time to watch our favorite television series or visit a restaurant once in a week or month to enjoy good food. Today the technology has turned the tables in the market for good. The evolution of technology has blessed mankind with […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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Customer Think
DECEMBER 12, 2021
I hate to start posts with a disclaimer, but I will. This post and topic may be viewed as controversial, many executives and leaders will be offended. I hope that some of them have open mindsets and considers questioning their leadership and responsibility to their people and organizations. Lately, there have been a lot [.]. The post Leadership Malpractice first appeared on Partners in EXCELLENCE Blog -- Making A Difference.
Customer Think
DECEMBER 12, 2021
One of the most important concepts to learn – and communicate to your members and internal executives – is that your customer advisory board (CAB) should not be established as a “one time” meeting or an “event.” Doing so implies that your program is attempting to address a single challenge or, worse, is a test […].
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