Customer Think
DECEMBER 28, 2021
Low-code usage has been quickly expanding in recent years and it is expected to continue to dominate the software development market. The use of low-code web application development platforms is increasing due to a dearth of trained developers and increased demand for commercial apps. In recent years, there has been a greater emphasis on grooming […].
Totango
DECEMBER 28, 2021
Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. On the other hand, the more customers you can retain, the more revenue you gain from new customers you acquire, and the more your profit margins grow.
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Customer Think
DECEMBER 28, 2021
Brand Identity is all those elements that go into building a brand — such as a logo. These elements tell a story – the story of your business and what you stand for. Together they create an identity for your brand, by which you can easily introduce yourself to potential customers, as well as easily […].
ClientSuccess
DECEMBER 28, 2021
As we reach the end of 2021, customer success teams are hard at work compiling end-of-year reviews for their customers. Whether your team conducts business reviews quarterly, bi-annually, or yearly, preparing well in advance is critical to presenting proactive, well-researched information to your customers. Your CSMs can be more confident and prepared for their upcoming business reviews by following these steps to prepare for customer business reviews: 1.
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Customer Think
DECEMBER 28, 2021
The world is becoming digital, and that’s why having a website is not enough. People love to access the majority of things on the go via web apps and mobile apps. Moreover, web apps allow businesses to reach a wider audience and increase their sales. Various startups and SMEs spend a lot of time searching […].
Shep Hyken
DECEMBER 28, 2021
Calming Upset Customers. How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author. She wrote the bestseller, Calming Upset Customers that sold more than 250,000 copies. They discuss what leaders and managers can do to help customer service staff manage upset customers and avoid issues in the future.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SurveySensum
DECEMBER 28, 2021
Why are you NOT Getting Enough Survey Responses: 7 Solid Reasons. Your survey is too long and you’re asking too much. You don’t A/B test delivery time. You don’t give them a reason to fill your survey. Your surveys are not personalized. You forget to double-check your surveys. You don’t give your respondents an option to skip a question. Your surveys aren’t powered by conversational AI.
Customer Think
DECEMBER 28, 2021
If you want to grow your business, you have to be on the right track. To achieve the massive growth you expect, you need to make sure your business is organized. This is easier for a large company, with a budget and hundreds (or thousands) of employees and lots of time to stay organized. But […].
Zonka Feedback
DECEMBER 28, 2021
Employees are the greatest asset for any organization, and to fully utilize these assets, it's necessary to keep them motivated and engaged. While companies and corporate professionals have switched to remote working cultures, one of the biggest challenges they face is to bring the teams together and keep them engaged, but if they use the right tools and technology, it can increase employee engagement even for remote employees.
Customer Think
DECEMBER 28, 2021
It is now possible to know just about everything about anyone. We leave digital breadcrumbs wherever we go. And since we spend so much time online, that’s a big reveal. As digital marketers, we are in possession of incredibly powerful tools, tools that.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
SugarCRM
DECEMBER 28, 2021
The information we get to see daily is more tailored now than ever, decreasing our attention spans and our patience for non-relevant content. This makes it increasingly important for businesses to deliver the right message at the right time and to the right people. In response, companies must create B2B buyer personas to discover who their customers are and what matters to them.
Customer Think
DECEMBER 28, 2021
A lot of the deepest beliefs that people have come from stories. The story is what makes the idea believable and compelling. People relate to concepts more when they can associate them with an example of an anecdote. Therefore, telling stories is an.
Totango
DECEMBER 28, 2021
In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. Greater visibility into customer adoption and health. Reduce the time spent by CSMs on low-value tasks. Many of the new features and enhancements that we’ve added to our platform in 2021 reflect our commitment to addressing these key challenges as we work hard to continue to deliver a great experience and value f
Customer Think
DECEMBER 28, 2021
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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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