Fri.Feb 04, 2022

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Contact centre operations: Keep it simple – keep it human

Adrian Swinscoe

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. Running a contact centre today is a tricky business but it doesn’t have […]. The post Contact centre operations: Keep it simple – keep it human first appeared on Adrian Swinscoe.

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How to Make Your Sales Smarter Through Sales Process Mapping

Customer Think

Every business needs a plan, and it’s no different when it comes to sales. While gut feelings and intuition might be a method to attract leads and close deals, what happens when they fail? To eliminate the need for guesswork and luck, a solid sales process needs to be established, ensuring consistency and a positive […].

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How to Deal with Difficult Customers

Help Scout

Every support person needs to know how to deal with difficult customers. Read about different types of difficult customers and the best ways to help them.

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How to Harness Hyperpersonalization in Your Email Marketing Strategy

Customer Think

You receive countless emails with some basic level of personalization like including your first name. It’s no surprise why; 80% of customers are more likely to make a purchase when brands offer personalized experiences. You might notice other emails aimed at your age bracket, gender, location, or industry. But what if emails were personalized to […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The 13 Best Intercom Alternatives for Customer Support in 2022

Help Scout

If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.

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6 fintech and technology trends that will redefine CX in 2022

Customer Think

As we look out over the horizon of 2022, one thing is clear — we can only move forward. We won’t just dust off old habits, even for workers who finally return to the office. As individuals, our mindset, our needs and our priorities have shifted. And companies in technology, financial services, logistics, and other […].

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Driving Innovation In Selling

Customer Think

How do we innovate in selling? How do we change, adapt new methods, approaches, even entirely new business models to engage our customers more effectively? How do we learn and grow? Sadly, too often, we don’t challenge ourselves with these questions. “If it ain’t broke…… ” The problem is, it IS BROKEN! [.]. The post Driving Innovation In Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

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Help Desk Software: What To Look For and Must-Have Features

Help Scout

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

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How to Get More Checkout Page Conversions (5 Must-See Strategies)

Customer Think

Do you want to optimize your checkout page for more conversions? If so, you’re far from alone. We are all in a constant battle to get first-time visitors and repeat customers to complete orders on our sites. The thing is, a lot of factors can get in the way and cause visitors to leave before […].

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Measuring Customer Experience: 7 Great Reasons to do it!

cxservice360

Customer Experience is the overall impression you create on your customers with your products, services, interaction, and anything related to your business. Customer Experience is the core of any business. With time and increasing customer awareness and competition, it has become the most significant factor determining your relationship with your customers.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Guest Post: Importance of a Single Source of Truth for Customer Service?

Shep Hyken

This week we feature an article by Sowmya Juttukonda, content developer & digital media strategist at Knowmax , a knowledge management system to enhance customer service. She shares the advantages of a single source of truth for customer service. A single source of truth organizes information models and related data schema so that each data element can be altered or mastered in a single location.?

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Everything You Need To Know About XOps

Customer Think

Image by shutterstock There’s a new buzzword in town, one that made it to the Gartner’s list of key trends, too. Called XOps, its roots lie in Development and Operations (DevOps). While DevOps, say experts, falls short of achieving full automation, XOps, an umbrella term is used for a combination of IT tech like DevOps, […].

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Creating Emotional Connections To Gain and Keep Customers

Doing CX Right

Jim Tincher, a customer experience expert, shares new ways of achieving emotional connections to elevate customer brand loyalty & advocacy. The post Creating Emotional Connections To Gain and Keep Customers appeared first on Doing CX Right.

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Is the IVR, as we know it, dead?

Customer Think

COVID-19 is yet again keeping people indoors and socially distanced, and many states and countries and are reapplying restrictions. And with the lack of face-to-face interactions, the importance of customer service has never been greater or more important. And the industry has increasingly relied on technology to support their customers with service.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Is empathy a part of your CX programme?

LitmusWorld

Is empathy a part of your CX programme? Two years ago, if someone had told you that you’d soon be buying groceries online, and everyone would work remotely, you’d have gotten a few raised eyebrows Read more… Is empathy a part of your CX programme? appeared on LitmusWorld.

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Building an Early Buyer Insights System Can Save You Trouble

Customer Think

Early Buyer Insights Can Alert Leaders To Risks And Opportunities We are living in a time like no other. Where predictability is more elusive than we could have ever imagined. Buyers, consumers, and people, in general, are changing t.

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Predictions for Customer Service Trends in 2022

Provide Support

The post Predictions for Customer Service Trends in 2022 appeared first on Provide Support Blog.

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DM your insurer- Whatsapp & customer success

MyCustomer Experience

DThe disruption to the global social and economic landscape has been significant in the past two years. Businesses have had to overhaul. 4th Feb 2022. By Jiaqi Pan CEO and Co-Founder.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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10 Top Customer Service Expectations to Guide Your Strategy

Aquire

Customers are empowered with more access to information, businesses, and options than ever before. Because of this, customer service expectations when it comes to brands have soared. And these higher expectations have to be met — or companies risk getting left behind the competition. While customer expectations can differ between companies and industries, we’ll explore some common themes and trends you can use for your customer service strategy.

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5 Strategies for Driving Profitability by Minimizing Customer Churn

VOZIQ

Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customers are more informed, competition is stronger, and service is really today’s only differentiator. Customer loss is a nightmare for businesses as it directly determines their bottom-line growth.