Wed.Jun 29, 2022

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What are omnichannel contact center solutions?

Callminer

It's important for contact centers to meet customers where they are and on their preferred channels. Read this blog to learn more about omnichannel contact center solutions.

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The Difference Between Good and Great

Shep Hyken

If you had to have surgery, would you rather go to the most skilled surgeon or the nicest surgeon? . I was at a party the other night and someone I met shared his opinion of the difference between a good doctor and a great doctor. A good doctor makes you well. A great doctor makes you well and calls you the next day to see how you’re doing. . I thought about that all weekend.

Retail 116
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Lead conversion: Examples and effective tips for improvement

Zendesk

Alright, you’ve done it. Your marketing strategy? Flawless. Your contact form? Filling up faster than you can make outreach calls. Your sales.not quite up to par. If this situation sounds uncomfortably familiar, you’re not alone. Finding prospects can feel so difficult that many companies throw excess resources toward lead generation, but then stall when it comes to converting those leads into sales.

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5 Points for Effective Contact Center Agent Feedback?

CSAT.AI

One definition of feedback from the Cambridge dictionary is “the sudden, high, unpleasant noise sometimes produced by an amplifier when sound it produces is put back into it: Jimi Hendrix loved to fling his guitar around to get weird and wonderful sounds from the feedback.” Jimi Hendrix and his guitar virtuosity aside, we are focusing on their business use of the word feedback: information about something such as a new product or someone’s work, that provides an idea of whether people like

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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CX leaders are drowning in data & tangled in tech

MyCustomer Experience

C“I never expected to spend so much time in the weeds.” There has been steep growth in the volume and variety of data sources for Experience. 1st Jul 2022. By Sharon Hyman.

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How Successful CSMs Build Strong Rapports With Customers  

ClientSuccess

As a CSM, you know first-hand that working with customers involves more than answering their questions, guiding them through onboarding and product implementations, and ensuring their ongoing satisfaction with your organization. It’s also about the little things: the openness a customer feels with you when you’re not talking about work, small anecdotes about your weekend before a call, and the personal relationship that grows between you and your customers. .

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All About a Website Feedback Button

Zonka Feedback

Whether you own a small business or a large enterprise, your online reputation is everything today. Your website is the face of your company, and if you do not have a product that your target audience likes interacting with, it is safe to assume that your conversions may take a dramatic hit.

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Solving the capacity planning issue in service

MyCustomer Experience

SBusiness is dynamic, and hiring is dynamic. If the past two years has taught us anything it is that long-term capacity planning needs to. 13th Jul 2022. By Lee Cottle European Director.

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Dario Melpignano at the 51st National Conference of Young Entrepreneurs of Confindustria

Neosperience

PaesEuropa – Time for a new globalization. Dario Melpignano , CEO of Neosperience, spoke on Friday 24 June at the 51st National Conference of Young Entrepreneurs of Confindustria in Rapallo with a speech entitled “ The Intelligent Enterprise “ Together with journalist Davide Parenzo , Dario discussed the prospects that artificial intelligence offers for the health and economy of the country in front of an exceptional parterre, composed of prominent personalities of Italian politics,

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092: Change the Things You Can

The DiJulius Group

As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. This incident changed the trajectory of his life forever. After recovering from the accident, Marcus decided to pursue Narrative Medicine. His training and personal outlook on life gave him an amazing message to share with the world. Read Full Article.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Are you Still Not Taking SaaS Product Feedback?

Zonka Feedback

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Thinking differently about CX disownership

MyCustomer Experience

TI was recently contacted by someone asking for some advice on how to drive ownership around poor customer experiences. I am sure a number. 14th Jul 2022. By Sharon Hyman.

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Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture

1 to 1

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap.

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How to absolutely nail a sales cadence: Tips and examples

Zendesk

Day-to-day purchases happen in an instant. We go out to dinner or stop in a boutique and hand over our money without batting an eye. The big sales, though? They take commitment. In today’s market, it takes an average of eight touchpoints to make a sale. This number will vary depending on your industry and buyer type, but most sales teams need to reach out eight times to get the coveted “yes.”.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib