The DiJulius Group

SEPTEMBER 3, 2024

Today’s illiterate are those who are unable to make connections with others This blog will answer the following four questions: What are soft skills, and should we call them? Which service aptitude skills are most important for customer-facing employees to deliver an expectational customer experience? Which of the nine service aptitude skills can improve.

Customer Service 92

Customer Service Customer Experience 92

Customer Think

SEPTEMBER 3, 2024

I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.

Customer Service 78

Customer Service Customer Expectations Customer Loyalty 78

CX Network

SEPTEMBER 3, 2024

Discover the five considerations CX professionals must focus on to effectively navigate the complexities of AI procurement and ensure AI is trustworthy

AI 76

AI CX 76

Customer Think

SEPTEMBER 3, 2024

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the company towards shared objectives and fostering a sense of belonging.

Customer Satisfaction 75

Customer Satisfaction Customer Experience 75

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.

Technology

C3Centricity

SEPTEMBER 3, 2024

Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Don’t know which ones are most relevant? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024.

Artificial Intelligence 62

Artificial Intelligence Predictive Analytics AI Customer Feedback 62

Customer Think

SEPTEMBER 3, 2024

I love Seth Godin. I admire and respect him. I read his blog every day. And, by the way, he is just as nice in person as he is on screen. And his advice is usually 100% on point.

AI 69

AI Technology Technology 69

Customer Think

SEPTEMBER 3, 2024

In a marketplace crowded with competitors, creating a strong brand identity is essential for your startup’s success. However, building a brand identity isn’t just about having a catchy name or an attractive logo—it’s about crafting a cohesive, strategic identity that resonates with your audience and distinguishes your startup from the rest.

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SugarCRM

SEPTEMBER 3, 2024

In today’s fast-paced world, it’s easy to get swept up in the latest technology, especially in sales. However, while tech is undeniably transforming how we do business, traditional sales skills remain the cornerstone of success. The ability to engage meaningfully with customers, respond promptly, and navigate complex decision-making processes is as vital today as ever.

Sales 26

Sales Social Media CRM Customer Acquisition 26

Customer Think

SEPTEMBER 3, 2024

Having a customer-friendly Point of Sale (POS) system for your business is crucial. However you handle your transaction, every part of the process that involves the customer needs to be easy for them, smooth, and fast. Unfortunately, traditional POS systems leave much to be desired in terms of usability for both customers and employees.

Sales 59

Sales Technology Technology 59

SurveySensum

SEPTEMBER 3, 2024

NPS scores provide businesses with an overall picture of customer loyalty and satisfaction. However, this CX metric doesn’t explain the “why” behind why customers feel the way they do. And this “why” is derived from the NPS drivers analysis. These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

AI

Customer Think

SEPTEMBER 3, 2024

Improving the ecommerce customer experience has been a critical goal since 2020, when companies pivoted to digital channels and started investing heavily in technologies to make online shopping easier. In 2023, close to three quarters of companies increased their CX spending, but U.S.

CX 40

CX Technology Technology Customer Experience 40

eglobalis

SEPTEMBER 3, 2024

What do you want from your VoC platform? I am often asked ‘what is the best Voice of the Customer (VoC) platform?’ or ‘do you recommend platform X?’. My answer is always the same – it depends on your needs. I am keen that CX Practitioners see themselves as customers when buying and using a VoC platform. Most of all I would like you to understand your needs and engage with the right vendors.

VOC 253

VOC CX Voice of the Customer Text Analytics 253