Execs In The Know

MAY 16, 2025

There’s something rare that happens when the right people gather in the right room with the right purpose. At Customer Response Summit (CRS) , that room happens to be filled with the minds shaping the future of customer experience, and the conversations are anything but surface-level. This September, in the sun-soaked city of San Diego, CRS returns to unite CX leaders who aren’t afraid to challenge norms, ask hard questions, and share what’s working and what isn’t.

Sports 52

Sports Finance CX Touchpoint 52

Help Scout

MAY 16, 2025

Weve seen firsthand how teams that prioritize customers are better equipped to weather change. Here are a few principles weve learned from the best of them to help you navigate todays uncertainty.

56

56

Futurelab

MAY 16, 2025

#NoBullshitCX “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou. Last week I talked about one of those tough moments in life when you think no amount of CX can fix it (spoiler alert: it can and it should). But taxes are not the only inevitable thing in human life, are they?

Touchpoint 130

Touchpoint CX 130

Execs In The Know

MAY 16, 2025

Theres something rare that happens when the right people gather in the right room with the right purpose. At Customer Response Summit (CRS) , that room happens to be filled with the minds shaping the future of customer experience, and the conversations are anything but surface-level. This September, in the sun-soaked city of San Diego, CRS returns to unite CX leaders who arent afraid to challenge norms, ask hard questions, and share whats working and what isnt.

Sports 66

Sports Finance CX Touchpoint 66

Speaker: Joe Wroblewski, Sales Engineer Manager

Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te

Technology

PeopleMetrics

MAY 16, 2025

The Op4G/Slice indictment sent shockwaves through the research industry. Eight people were indicted. A $10 million fraud scheme. Fake survey takers using VPNs and coaching scripts, hiding in plain sight for almost a decade. And heres the uncomfortable truth: The fraud didnt come from bots or AI. It came from a real, U.S.-based panel provider that many clients trusted.

AI 62

AI Start-ups CX 62

Doing CX Right

MAY 16, 2025

Waymos self driving car recall and Newark Airports shutdown reveal a lesson every business needs: When tech fails, your response, communication, and CX design must be ready. Learn three actionable strategies you can do right now. The post Waymos Recall and Newark Airports Shutdown Reveal a CX Lesson No Industry Can Ignore appeared first on Doing CX Right.

CX 59

CX AI Technology Technology 59

Retently

MAY 16, 2025

Discount seasons are like retails Super Bowl: shoppers blitz every channel, from TikTok ads to the mall next door, and the scoreboard goes wild. Last year alone, U.S. consumers dropped $241.4 billion online between 1 November and 31 December 2024, a record haul according to Adobe. However, while slashed prices pull people in, a clunky checkout, suddenly-sold-out notification, or five-day shipping delay can push them right back out and straight to a competitor.

NPS 90

NPS Retail Sales Start-ups 90