Callminer

DECEMBER 26, 2022

Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.

Innovation 182

Innovation 182

ClearAction

DECEMBER 26, 2022

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries. To-date, no industry has reached the “Good” or “Excellent” category; most are in the “OK” category and a few are in the “Poor” category. 1 Accordingly, the CX Index teaches us a lot about what is ineffective in popular CX practices.

CX 71

CX Customer Experience VOC Legal 71

Shep Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. (CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

ProProfs

DECEMBER 26, 2022

Whether you’re a recruiter, trainer, or teacher , an online test maker software is an incredibly resourceful tool. . Why? . It’s because online test maker tools let you supercharge your testing efficiency & accuracy and enable you to make highly informed decisions based on automated reports & statistics. There’s a plethora of online test builder software out there with excellent features.

Education 52

Education Start-ups Social Media AI 52

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