The DiJulius Group

JANUARY 2, 2023

The results are in! The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. I recommend sharing this with your entire team. Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? 6 Reasons Your. Read Full Article. The post The Best Customer & Employee Experience Content of 2022 appeared first on The DiJulius Group.

Customer Service 105

Customer Service 105

Doing CX Right

JANUARY 2, 2023

Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage. The post Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’) appeared first on Doing CX Right.

CX 102

CX Social Media 102

Lumoa

JANUARY 2, 2023

Consumers today are more vocal than ever, and they’re not afraid to voice their opinions. Moreover, to successfully navigate today’s highly competitive landscape, businesses must understand exactly what customers think of them – and that means diving deep into customer experience data. . One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS).

Net Promoter Score 83

Net Promoter Score NPS Customer Satisfaction Customer Feedback 83

Zonka Feedback

JANUARY 2, 2023

Asking feedback from your customers is essential to know their issues and serve them the right way to satisfy them. And when we talk about SaaS business, which is already a competitive market, it becomes even more necessary to collect feedback and know what your customers think about the experience of your products, services and the overall experience they had with your brand.

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Shep Hyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. by Matt Bertram. (Entrepreneur) Customer loyalty is an essential source of revenue for any business.

E-commerce 57

E-commerce Customer Service Customer Loyalty Touchpoint 57

Zonka Feedback

JANUARY 2, 2023

If you wish to collect visitor feedback in your mall, how would you do it? Probably place feedback kiosks and mobile devices across the mall so visitors can take the feedback survey. But how many devices would be enough to capture feedback from everyone visiting?

Customer Feedback 52

Customer Feedback 52