Execs In The Know

NOVEMBER 11, 2024

Imagine banking that feels as natural and intuitive as sending a text. In today’s fast-evolving world of finance, customer experience (CX) is redefining how we bank. Neo Financial , a Canadian challenger bank, is shaking up a centuries-old industry. If you’re interested in learning how one of Canada’s most innovative financial institutions prioritizes customer-centricity and uses cutting-edge tech to solve customer pain points, Shannon Burch, Vice President of Experience at Neo Financial ,

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InteractionMetrics

NOVEMBER 11, 2024

Is your survey a customer listening vehicle? Or could it be improved? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that if you’re considering how to improve surveys, a survey audit is the first step toward excellent survey design. The audit ensures your questions are sufficiently powered to achieve robust insights—and without a doubt, you need smart insights to steer your company!

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The Belding Group

NOVEMBER 11, 2024

Mental Conditioning For The Workplace New research is popping up with disturbing regularity to remind us how increasingly stressful our lives are becoming. It affects our relationships with coworkers, our performance on the job and our lives at home. How can you defend yourself against stressful situations? One of the best ways is to […] Shaun Belding | www.shaunbelding.

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