Expert insights. Personalized for you.
Finding your next great call center agent — someone who will help your contact center succeed— is no easy feat. Asking these call center interview questions will help you find the best agents to help the organization excel. Hiring the wrong agents can be detrimental and costly. MORE
We live in the digital age. But that also means unprecedented levels of complexity. And when something inevitably goes wrong, it’s the customer service team that bears the brunt. MORE
E-commerce expert Alexander Graf predicts what will change—and what will remain the same—in the year ahead Brands have traditionally relied on selling to the likes of Walmart, Amazon or Sears. MORE
52 
A lot of organizations offer paid-time-off benefits to their workers or employees. Getting compensated for not working is a remarkable benefit. Ask anyone who works as a cement finisher, carpenter, bricklayer, etc., who just gets paid when they work. PTO benefits can be packaged in many ways. MORE
52 
"Nope." The contact center agent shook his head as he scanned the quality assurance form. We had just sat down to review a call, and it wasn't going well. Nope," he said again. The call had been fairly good overall, but that's not what he focused on. The agent was fixated on the score. MORE
WThe next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and. 27th Jan 2022. By Colin Shaw Founder & CEO MORE
In every customer journey, there are interactions that matter more than others. Those moments can cause customers to leave you, or lead to stronger engagement, or make customers more expensive to serve. MORE
Embarking on a new business requires a plan. For an eCommerce startup seeking investors or partners, this is essential to lay out your intentions. Working through this ensures you have a complete understanding of the viability of the business and any potential obstacles. MORE
52 The post How to create a robust knowledge management strategy? – A complete guide appeared first on Knowmax. KM Software Knowledge Base km strategy knowledge management strategy knowledge management strategy framework MORE
52 
Here’s the thing about Women in Tech. For a movement that was created to address the lack of female representation in the industry, it can also play into many shallow debates, preconceived ideas, and harmful expectations. MORE
One of the best steps any SaaS company can take to improve customer retention is an investment in customer success. Read the full article MORE
This content is password protected. To view it please enter your password below: Password: The post Protected: BPO CX: 5 Predictions for 2022 appeared first on Uniphore. Blogs MORE
This content is password protected. To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. Blogs MORE
International fraud solution provider buys Utah technology company for $3.6M. MORE
Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system. Read the full article MORE
73 
Improving customer satisfaction is a primary focus for many companies. And with good reason. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. MORE
When we’re thinking about the future of omnichannel retailing, the multi-billion dollar question is: what exactly are customers looking for? The answer? Well, it keeps changing as consumer expectations evolve. MORE
What is customer experience software? Why do you need customer experience software: Benefits. Must-have features of customer experience software. Why is SurveySensum the best customer experience software? MORE
More than a decade ago, the world hit a point where the amount of data created across the globe in just two days equaled the amount of data produced from the beginning of civilization to around 2003. In 2020, an individual’s average amount of data created every second was 1.7 megabytes. MORE
According to Medium, an average company has 534,465 files containing sensitive customer information. The amount MORE
67 
The next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and the concept of the behavioral sciences. MORE
The beginning of the year is an appropriate time to take a stand about the payoffs of commitment in B2B marketing strategies. The beginning of the year is when a lot of B2B companies look at what they want to accomplish this year as a clean slate. MORE
WThe next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and. 27th Jan 2022. By Colin Shaw Founder & CEO MORE
Introduction Are you running a business or just planning to kick-off in the near future? Whatever the status may be, you must be brainstorming to find out feasible and effective branding strategies. It’s because marketing is a vital element for helping you reach out to your target audience. MORE
91 
The pandemic-hit world has seen multi-fold advancement in digitalization. Retailer brands and businesses across the globe have shifted strategies to the digital paradigm. MORE
As the insurance industry is undergoing a massive transformation, the process of selling is also evolving. However, adapting to the dynamic market environment can be rather challenging. MORE
Inside Customer Service
JANUARY 27, 2022
"Nope." The contact center agent shook his head as he scanned the quality assurance form. We had just sat down to review a call, and it wasn't going well. Nope," he said again. The call had been fairly good overall, but that's not what he focused on. The agent was fixated on the score.
Uniphore
JANUARY 27, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: Telecommunications CX: 5 Predictions for 2022 appeared first on Uniphore. Blogs
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Heart of the Customer
JANUARY 27, 2022
In every customer journey, there are interactions that matter more than others. Those moments can cause customers to leave you, or lead to stronger engagement, or make customers more expensive to serve.
Uniphore
JANUARY 27, 2022
This content is password protected. To view it please enter your password below: Password: The post Protected: BPO CX: 5 Predictions for 2022 appeared first on Uniphore. Blogs
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.
Fonolo
JANUARY 27, 2022
Finding your next great call center agent — someone who will help your contact center succeed— is no easy feat. Asking these call center interview questions will help you find the best agents to help the organization excel. Hiring the wrong agents can be detrimental and costly.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SupportYourApp
JANUARY 27, 2022
According to Medium, an average company has 534,465 files containing sensitive customer information. The amount
Help Scout
JANUARY 27, 2022
One of the best steps any SaaS company can take to improve customer retention is an investment in customer success. Read the full article
Customer Think
JANUARY 27, 2022
Introduction Are you running a business or just planning to kick-off in the near future? Whatever the status may be, you must be brainstorming to find out feasible and effective branding strategies. It’s because marketing is a vital element for helping you reach out to your target audience.
SurveySensum
JANUARY 27, 2022
What is customer experience software? Why do you need customer experience software: Benefits. Must-have features of customer experience software. Why is SurveySensum the best customer experience software?
Speaker: Emily Tate, Managing Director at Mind the Product
In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.
.png)
Beyond Philosophy
JANUARY 27, 2022
The next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and the concept of the behavioral sciences.
Help Scout
JANUARY 27, 2022
Keeping customers happy requires a well-functioning customer support strategy. The best way to get started is with a help desk ticketing system. Read the full article
Customer Think
JANUARY 27, 2022
We live in the digital age. But that also means unprecedented levels of complexity. And when something inevitably goes wrong, it’s the customer service team that bears the brunt.
Inside Intercom
JANUARY 27, 2022
Here’s the thing about Women in Tech. For a movement that was created to address the lack of female representation in the industry, it can also play into many shallow debates, preconceived ideas, and harmful expectations.
Speaker: Nickey Skarstad, Director of Product at Duolingo
Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.
Customer Think
JANUARY 27, 2022
The beginning of the year is an appropriate time to take a stand about the payoffs of commitment in B2B marketing strategies. The beginning of the year is when a lot of B2B companies look at what they want to accomplish this year as a clean slate.
Aquire
JANUARY 27, 2022
When we’re thinking about the future of omnichannel retailing, the multi-billion dollar question is: what exactly are customers looking for? The answer? Well, it keeps changing as consumer expectations evolve.
MyCustomer Experience
JANUARY 27, 2022
WThe next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and. 27th Jan 2022. By Colin Shaw Founder & CEO
Customer Think
JANUARY 27, 2022
Embarking on a new business requires a plan. For an eCommerce startup seeking investors or partners, this is essential to lay out your intentions. Working through this ensures you have a complete understanding of the viability of the business and any potential obstacles.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.
MyCustomer Experience
JANUARY 27, 2022
WThe next wave of business change is Customer Science. Customer Science is the fusion of artificial intelligence (AI), customer data, and. 27th Jan 2022. By Colin Shaw Founder & CEO
Customer Think
JANUARY 27, 2022
A lot of organizations offer paid-time-off benefits to their workers or employees. Getting compensated for not working is a remarkable benefit. Ask anyone who works as a cement finisher, carpenter, bricklayer, etc., who just gets paid when they work. PTO benefits can be packaged in many ways.
Aquire
JANUARY 27, 2022
Improving customer satisfaction is a primary focus for many companies. And with good reason. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing.
Customer Think
JANUARY 27, 2022
E-commerce expert Alexander Graf predicts what will change—and what will remain the same—in the year ahead Brands have traditionally relied on selling to the likes of Walmart, Amazon or Sears.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.
Knowmax
JANUARY 27, 2022
The post How to create a robust knowledge management strategy? – A complete guide appeared first on Knowmax. KM Software Knowledge Base km strategy knowledge management strategy knowledge management strategy framework
Customer Think
JANUARY 27, 2022
As the insurance industry is undergoing a massive transformation, the process of selling is also evolving. However, adapting to the dynamic market environment can be rather challenging.
SugarCRM
JANUARY 27, 2022
More than a decade ago, the world hit a point where the amount of data created across the globe in just two days equaled the amount of data produced from the beginning of civilization to around 2003. In 2020, an individual’s average amount of data created every second was 1.7 megabytes.
Customer Think
JANUARY 27, 2022
International fraud solution provider buys Utah technology company for $3.6M.
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.
Let's personalize your content