Sat.Aug 07, 2021

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Digital Transformation: The Importance of Culture in Enhancing Customer Satisfaction

Customer Think

The principal reason for embarking on digital transformation is to improve customer experience, which goes a long way to assure brand loyalty; if the right culture is missing, the whole project will end in a colossal failure. Sometimes, the bottleneck brands have in ensuring digital transformation may not be the technical input, this may be […].

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Without You Knowing It, People’s Impression of You Are Being Influenced – Here’s Why

Beyond Philosophy

It all started with Apple’s Air Tags. As soon as I heard about them, I knew that they would be exceptional, and I had to have them. But why? I had a drawerful of other manufacturer’s products that did the same thing. What was so special about these? My answer is because these were from Apple, and the reason Apple is the answer is because of Halo Effects.

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Who Will Serve Me? Looking at Customer Experience Differently

Customer Think

In the not too distant future, you’ll be old too. Just like my dad of 80, you’ll realise that you’ve become invisible to the likes of your bank, telco and utilities service providers. For my dad, his low tech fluency, lack of mobile-savviness, let alone his discomfort interacting with a chatbot, has relegated him to […].

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How Do Electronic Signatures Work in Auto Lending

Lightico

Auto lending is a big part of the auto industry , and electronic signatures are an integral component. In this blog post, we will discuss electronic signature laws and how they work in auto lending. We will also discuss what dealerships need to know about electronic signatures when considering remote sales or leases. The E-Sign Act. The E-Sign Act (Electronic Signatures in Global and National Commerce) passed in 2000 and went into effect on October 27, 2001.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Do We Really Have a Voice of The Customer Program Without AI?

Customer Think

Voice of the Customer (VoC) has been a nut our industry has tried to crack with varying degrees of success. Despite difficulties in uncovering it, the act of gathering VoC has always been a necessary endeavor to capture rich customer insights that guide important business changes. Yet new advances in artificial intelligence (AI) designed for […].

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The Evolving Customer Journey of Electric Vehicles

MyCustomer Experience

TThe latest episode of the TTEC CX Pod Europe podcast is out and this one is really interesting for anyone with an interest in cars and the. 7th Aug 2021. By Wayne Kay Regional VP of Sales.

CX 52

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3 Amazing Ways to Manage Client Relationship More Efficiently

Customer Think

Your business is meaningless without your customers and clients. So it’s important for you to maintain a strong relationship with them and ensure that they are happy with your products and services. This can be beneficial for you in several ways. If your customers are satisfied with your business, they are more likely to come […].

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Are we conversing?

Customer Think

Are we conversing? I spent the last three weeks on Reserve status with the Air Force. It’s an exercise I anticipate and enjoy every year, but it inevitably gobbles up a lot of my time when it rolls arou.