Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. A business’s relationship with its clientele is a foundational necessity, and just like any other relationship, if one side does not understand the other, the partnership is destined to fail. By measuring customer experience, companies can easily become more educated about customer behavior and opinions.

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

The DiJulius Group

MAY 5, 2021

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, Senior Customer Experience Consultant for The DiJulius Group about how to start your customer service revolution journey. John and Dave talk about the building blocks that every great customer service organization has to have. You will learn: What the actual definition of.

Customer Service 103

Customer Service Customer Experience 103

Myra Golden Media

MAY 5, 2021

Learn more! The most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down. De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions – but how to get customers to accept their word as final. .

Customer Service 71

Customer Service Customer Experience 71

Zendesk

MAY 5, 2021

As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.

Customer Service 59

Customer Service Social Media Contact Center CX 59

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Service Quality Institute

MAY 5, 2021

During the next several months I will share this proven process and formula I have been helping leading organizations across the US and world master. Some use just my service strategy seminars. Others use our leadership courses to help create a service culture. Some prefer to start with our Certification Seminars, books and training programs which are available in English, Spanish, Russian, Chinese, Greek, Bulgarian and Indonesian.

Start-ups 40

Start-ups Customer Service Customer Experience 40

Qualtrics

MAY 5, 2021

National Teacher Appreciation Week has special meaning in 2021 after a long year of disruption due to COVID-19. This week, we recognize and thank teachers for their immense impact on their students and communities. It has been 11 years since I taught U.S. History in the high school classroom before becoming an administrator in charter and traditional public schools and districts.

Education 26

Education Touchpoint Start-ups Technology 26