Totango
SEPTEMBER 13, 2022
Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients.
TSIA Customer Success
SEPTEMBER 7, 2022
Do you know what the return on investment (ROI) is for your customer success efforts? If you don't, you're missing out on data that can help you retain and grow your customer base. Find out why tracking your customer success ROI is an essential practice in our latest blog
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Callminer
SEPTEMBER 6, 2022
Taking an omnichannel approach to customer service is essential in the modern technological landscape. Read this post to learn best practices for omnichannel customer engagement
CX Accelerator
SEPTEMBER 16, 2022
Sally Mildren, CEO Clarity PX & Boss Lady Consulting. Matt Beran, Sr. Product Marketing Specialist InvGate. Many leaders do in fact think they are supporting Customer Experience in their organization. After all they have approved a resource and some budget to it.
The Belding Group
SEPTEMBER 8, 2022
Have a Boss With Low Standards? Here’s What To Do Some bosses just don’t seem motivated to perform at high levels. Nor do they seem interested in motivating their teams to perform at high levels.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Intercom, Inc.
SEPTEMBER 9, 2022
In the past five years, we’ve seen neural network technology really take off into its own.
Heart of the Customer
SEPTEMBER 28, 2022
As I mentioned in my last posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.
Shaun Belding
SEPTEMBER 19, 2022
How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone's expectations you trigger trust and the belief that you genuinely care about your customers.
Inside Customer Service
SEPTEMBER 8, 2022
"This is discrimination!" The passenger in the row behind me was throwing his second tantrum of the flight. The first one happened after he walked from the main cabin into first class to use the restroom.
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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.
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The Belding Group
SEPTEMBER 30, 2022
It's a beautiful day, you like your job, you've got a good boss, and the universe is unfolding as it should. The next thing you know, that negative coworker of yours walks in with that black cloud over their head, and sucks the life right out of you. They are the poster children for bad attitude.
Adrian Swinscoe
SEPTEMBER 15, 2022
This is a guest post by James Lockhart, Head of Product Marketing at TelcoSwitch. Voice and speech analytics refers to the process of analysing recorded conversations […]. The post Understanding how all businesses can benefit from voice analytics first appeared on Adrian Swinscoe
Intercom, Inc.
SEPTEMBER 29, 2022
It’s no secret that businesses today are feeling the financial squeeze. As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Luckily, we’ve launched a new guide to help you achieve just that.
Heart of the Customer
SEPTEMBER 22, 2022
As I mentioned in previous posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
Callminer
SEPTEMBER 29, 2022
Artificial intelligence is a powerful tool for understanding and improving customer experiences. Read on to learn our suggested methods for incorporating this technology into your contact center
The DiJulius Group
SEPTEMBER 6, 2022
There is irrefutable evidence that the best customer experience brands from every industry outperform their competitors and the stock market by a significant margin, in any economy—yet often there are regrets about the customer experience that CEOs have on their deathbed, having been caught up in the short-term artificial gains.
The Belding Group
SEPTEMBER 27, 2022
Idea-trashing coworkers from Hell. They rarely have positive things to contribute, preferring instead to tell you why things are Bad Ideas or why they won't work. They aren't fun to work with. Shaun Belding | www.shaunbelding.com. Winning with Coworkers
Adrian Swinscoe
SEPTEMBER 6, 2022
This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd. Today, businesses are realising that a top-notch customer experience is the […]. The post How to protect your business from loyalty fraud first appeared on Adrian Swinscoe
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
Totango
SEPTEMBER 6, 2022
What Is a QBR? How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers.
Heart of the Customer
SEPTEMBER 20, 2022
Being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical tips.
Callminer
SEPTEMBER 27, 2022
Read on for our list of tips to automate your quality monitoring process
Beyond Philosophy
SEPTEMBER 1, 2022
We’ve all had experiences where we can anticipate what’s coming. So, today we are going to talk about intuition. But you knew that already, didn’t you? Intuition might be more valued in business than analysis. Many of us want a quick answer we can trust from somebody who would know.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
CSAT.AI
SEPTEMBER 29, 2022
As we’ve stated CSAT and NPS are two often talked about (and argued about) metrics. Let’s go deeper into a few more customer success metrics. The following KPIs help you plan your strategy and monitor your revenue and costs of customer success. Customer Health Score (CHS).
Adrian Swinscoe
SEPTEMBER 20, 2022
Today’s interview is with Jack Springman, a former Associate Director of Optima Partners, customer experience provocateur and new author. After a year-long battle with cancer, Jack […]. The post CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman first appeared on Adrian Swinscoe
Zonka Feedback
SEPTEMBER 20, 2022
Net Promoter Score© (NPS©) surveys are a great product feedback tool for a company that wants to measure and improve its relationship with its customers. But not many know how to utilize them the right way. Customer Experience
Heart of the Customer
SEPTEMBER 16, 2022
A while back, I set out to discover precisely why some CX leaders were so successful while others (more accurately, most) struggled to move the needle.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
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