Callminer
FEBRUARY 6, 2014
New Frost & Sullivan research shows cloud-based contact center solutions in the Australian market are predicted to accelerate over the next five years.
Win the Customer
FEBRUARY 10, 2014
'Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Studies have shown that vocabulary is a good predictor of success. Those who a greater mastery of language and the ability to communicate have greater […].
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PeopleMetrics
FEBRUARY 5, 2014
'I''ve Got Customer Experience Data. What Now? So you are getting ready to update the C-Suite on your customer experience metrics. You’ve collected lots of customer experience data, you have a bunch of insights, perhaps you have a deck of beautiful slides, filled with graphs and tables and statistically significant differences. But your biggest challenge is in being able to influence this team of execs to take action on what you tell them.
ProProfs
FEBRUARY 4, 2014
'With the ProProfs due date feature, you can now send e-mail notifications reminding all your participants about pending training courses they have yet to take. Sending bulk notifications is easy and can be done in a matter of minutes! Send reminders to ensure participants take necessary training. Applicable for the Training Maker, the due date feature helps users by keeping them up-to-date about their pending study material.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
1 to 1
FEBRUARY 6, 2014
'Sunday''s Super Bowl XLVII had its fair share of memorable commercials, tugging at heartstrings and creating lasting impressions of the different brands. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Comm100
FEBRUARY 19, 2014
When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – employees with customer friendly attitudes, giving the customer their money’s worth and promptly resolving any concerns or issues. These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Win the Customer
FEBRUARY 19, 2014
'Internal customer service, or servicing those who service your customers is vital to any business progressing, properly functioning, and continuing to establish a patter of exceptional customer experiences. As companies focus intently on improving the level of customer service they offer to clients, the quality of internal interactions within the business can become overlooked.
Win the Customer
FEBRUARY 10, 2014
'Is there a relationship between the size of a company and its ability to deliver quality customer service? What does it mean for business success?
Win the Customer
FEBRUARY 3, 2014
'Everyone uses customer service. Although it''s easy to be upset with the bad customer service, getting good customer service isn''t as easy as you think.
Win the Customer
FEBRUARY 17, 2014
'Can your customer reach you when they have questions or concern to ensure customer satisfaction in their greatest time of need? When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – employees with customer friendly attitudes, giving the customer their money’s worth […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Win the Customer
FEBRUARY 24, 2014
'The customer is not always right, but proving the customer wrong doesn''t win the customer and will most likely cause you to lose future business.
Win the Customer
FEBRUARY 24, 2014
'Many businesses use outbound call center services in order to keep up with customer needs while still delivering an exceptional customer service experience.
Win the Customer
FEBRUARY 24, 2014
'If you know a business that is losing time, money, and customers to mismanagement of customer service, maybe it’s time to host an intervention.
Win the Customer
FEBRUARY 25, 2014
'Customer satisfaction with brick and mortar retailers is at an all time high, up now three years in a row. Has retail finally figured out customer experience?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Win the Customer
FEBRUARY 27, 2014
'Despite its importance, very few companies are actually able to perfect the art of providing truly excellent customer service.
Win the Customer
FEBRUARY 3, 2014
'87 percent of companies currently allow employees to bring their own devices to work. Have we finally overcome the fear of BYOD by seeing its real benefits?
Win the Customer
FEBRUARY 17, 2014
'Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience.
Win the Customer
FEBRUARY 21, 2014
'Simply put, customer experience is how your customers perceive their interaction with your organization.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Win the Customer
FEBRUARY 15, 2014
'Don''t be surprised if customers ask about the security behind your credit card transactions. Educate them on why paying with a card is convenient and secure for both of you.
Win the Customer
FEBRUARY 27, 2014
'Mobile has been essential to engage with customers, but it takes more than a mobile contact channel for a complete customer experience and to make the sale. And customers expect there to be more.
Win the Customer
FEBRUARY 23, 2014
'When two of the worse customer service providers merge, can the result ever be better customer service?
1 to 1
FEBRUARY 12, 2014
'On ABC''s The Bachelor, the man of the hour typically splits his time between one-on-one dates and group dates. Each eligible lady eagerly anticipates the prospect of the one-on-one, as they logically prefer the intimacy of one day alone over sharing their potential love interest''s attention. Such dates allow the "couple" to build and strengthen their budding relationship, while group dates pander to the insecurities of every woman in the group.
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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
1 to 1
FEBRUARY 25, 2014
'Marketing leaders know that providing customers and prospects with relevant content that''s easy to access and appealing is a great way to drive engagement. Many marketers are finding success using programmatic marketing to intelligently provide the right content to the right customers and prospects. A recent study conducted by RadiumOne demonstrates the importance of understanding the type of content that resonates most with specific customer groups.
1 to 1
FEBRUARY 27, 2014
'The value of employees goes beyond their day-to-day job. Because they have a good insight into the company where they work, employees are perfectly positioned to come up with ideas that can revolutionize an organization. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
FEBRUARY 5, 2014
'Though I typically avoid the BuzzFeed click bait that clutters Facebook and Twitter, every now and then a post will stand out, building enough intrigue to make me bite. Just the other day, my friend linked to one such post entitled LEGO Just Got Told Off By A 7-Year-Old Girl. (I tend to gravitate toward stories about today''s youth as I am often mistaken for one.
1 to 1
FEBRUARY 20, 2014
'Thanks to Wikileaks, NSA revelations, and a host of questionable policies, it''s no wonder that trust in government is at an all-time low. What I find interesting is that business leaders don''t fare much better than their government counterparts in key areas, according to the 2014 Edelman Trust Barometer. So, I set out to understand why and what I found was unanticipated.
Speaker: Donna Weber - Customer Onboarding Expert
Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
1 to 1
FEBRUARY 24, 2014
'The U.S. Census Bureau reports that January retail numbers are down, 4 percent from the month before. Despite the assumption that winter weather may be to blame retailers must start thinking strategically about how to continue to attract consumers into their brick and mortar locations. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
FEBRUARY 20, 2014
'For those who--despite the healthcare.gov customer experience debacle--remain unconvinced that the Age of the Customer applies to governments, the Sochi Olympics should do the trick. Both customer experience (CX) disasters have highlighted a hard lesson for governments: The same technologies that empower customers in the private sector also allow the people to control the public narrative.
1 to 1
FEBRUARY 7, 2014
'Companies that want to create a more customer-centric culture must socialize customer focus among all employees. Socialization includes three sets of activities: Communicate the importance of customer-centricity, train employees to deliver the intended experience, and reinforce customer centricity with routines. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
FEBRUARY 25, 2014
'With technology comes an air of mystery. Because the overall landscape continues to evolve at breakneck speed, companies across industries see technology as an alluring force that must be embraced in order to remain competitive. Yet, while senior executives work to integrate the latest and greatest tools, this focus often leads many to forget and forego the communication strategies necessary to keep employees engaged.
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Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.
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