Callminer
MARCH 13, 2014
With customer experience management more important than ever, customer satisfaction has become an area of focus. Here’s a look at 3 best practices to establish call center customer-centricity.
Win the Customer
MARCH 7, 2014
'When you fall in love you gladly go the extra mile for that special someone every time. Everything you do, are, and want to be is what will make that special person truly happy.
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PeopleMetrics
MARCH 21, 2014
'Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. I had read an interesting article on Barclays Kenya ''s refocused customer experience efforts. So naturally, I pulled up Twitter and fired off a tweet at the bank, curious to know what their customer experience efforts were behind the scenes.
ProProfs
MARCH 25, 2014
'With thousands of educators actively using ProProfs Store to sell their quizzes, ProProfs has become the ideal online destination to buy quizzes on all kinds of topics from college tests like SAT to professional courses such as CISCO and many more. Taking our online store a step further we have introduced “Coupons” to help you improve your quiz sales and reach out to a larger learner base.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
1 to 1
MARCH 2, 2014
'Last night the stars came out for Hollywood''s biggest night. From Jennifer Lawrence''s stumble on the Red Carpet, Jared Leto''s poised, tear-jerking speech dedicated to his mother, or 20 Feet From Stardom singer Dorothy Love singing a rousing rendition of a gospel song during her acceptance speech, the 86th Academy Awards, didn''t disappoint. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Callminer
MARCH 5, 2014
Call center agents are at the heart of your business due to their level of customer interaction. Here’s a look at 3 ways to develop a team of top performers.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Win the Customer
MARCH 2, 2014
'Organizations that "get" customer experience and are known for their excellent customer service, realize that it''s more about the people you assemble to serve than the processes you have in place.
Win the Customer
MARCH 3, 2014
'Customers are living, breathing, feeling individuals who need care, attention, and meaning when it comes to the experience we create for them in our customer service offerings.
Win the Customer
MARCH 19, 2014
'Without consistency in your service execution, one-off customer experiences can cause confusion and foster disappointment in your customers. Creating the framework for consistent excellence in service is key to long term customer delight.
Win the Customer
MARCH 10, 2014
'With the growing number of channels by which customers can now contact businesses, call centers must adapt their strategy and structure to leave room for coordination, collaboration, and enhance the customer experience.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Win the Customer
MARCH 5, 2014
'By taking into consideration all the variables such as employee skills, preferences, location, and assets needed, service businesses can increase their first time fix rates almost overnight.
Win the Customer
MARCH 17, 2014
'Information is accessible at the click of a button, and customers are loath to be placed on hold. Studies have emerged that now endorse the significance of real-time data as it affects the customer service experience.
Win the Customer
MARCH 26, 2014
'Successful email subject lines are eye-catching, attention-grabbing and tempting. But there are also annoying, boring, careless, lazy, desperate, or worst of all, deceiving subject lines that give all other hardworking subject lines a bad rap.
Win the Customer
MARCH 3, 2014
'Working together with a customer, means being concerned about how you’re helping the customer succeed in getting what they need. This should always take precedence over workflows and metrics.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Win the Customer
MARCH 18, 2014
'Aggressive advertisements created a digital era where users were skeptical to the point that they rejected anything that felt like an advertisement. Even companies that attempt to run honest online marketing campaigns feel the cynicism.
Win the Customer
MARCH 12, 2014
'How do you make your customers stay with you for the long haul? Through the magic of customer service. These 4 tips make sure you''re sticking to what works.
Win the Customer
MARCH 25, 2014
'By repetition, good customer service actions become habits and eventually natural behavior. With effective training and consistent practice, great customer experience can be part of our natural behavior in any customer interaction.
Win the Customer
MARCH 11, 2014
'One of the most valuable assets a company owns is its employees, and ensuring their happiness can be one of the most challenging aspects facing any business.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
Win the Customer
MARCH 13, 2014
'With software companies providing innovative solutions to enable smarter decision-making and more efficient resource allocation, a truly lean enterprise is within reach that leaves more time and resources to take care of customers.
Win the Customer
MARCH 29, 2014
'Getting to the point where customer service is good, or even great takes a long, long time. No matter who you are and how much experience you have, you''re going to suck at first.
Win the Customer
MARCH 3, 2014
'Apple knows who they are, understand the needs of their customers, and they have a clear vision for the customer experience they want their customers to have. They stick with their plan and execute it to perfection time and time again.
Win the Customer
MARCH 30, 2014
'If Apple designed a phone based on cell phone users of the early 2000''s we''d all be rocking Motorola Razrs and no one would have heard of the iPhone.
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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
Win the Customer
MARCH 4, 2014
'In most cases, great customer service starts with a clear philosophy and a commitment to creating something exceptional. Make sure you know what makes you unique, and have a guiding idea that governs all levels of your organization.
Win the Customer
MARCH 4, 2014
'Customer service quality is a manifestation of your customer care and the degree of your customer focus. The degree to which you go to serve your customers shows the true essence of the existence of your organization.
Win the Customer
MARCH 25, 2014
'Customers love feeling special, they crave being part of an exclusive group. Even the smallest thing you to do to show your customer you go out of your way for them will have a positive impact in the customer experience.
Win the Customer
MARCH 31, 2014
'The idea that everybody deserves quality is a fundamental Pixar concept. The experience creates positive emotional connections with every customer.
Speaker: Donna Weber - Customer Onboarding Expert
Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
Win the Customer
MARCH 6, 2014
'Customers today crave that sense of connectedness with the people they do business. Too many corporations hide behind a faceless corporate image. And by doing that, they fail to connect with customers in a meaningful way.
Win the Customer
MARCH 7, 2014
'Whether you work from home or an office, you need reliable business insurance to protect yourself from liability and circumstances that interrupt business. Here''s a roundup of what to look for and how to budget accordingly.
Win the Customer
MARCH 4, 2014
'Working in customer service is about helping people take that next step and move forward making things better. Customer service is about supporting when frustration overtakes and just before despair causes customers to give up.
ProProfs
MARCH 21, 2014
'Whether you’re planning a wedding or revamping your room, selecting a particular theme or color is sure to sweeten the experience and enhance the final look. The same is also true when it comes to ‘designing’ your quizzes. So are you looking to match colors in your quiz with your website? With ProProfs Hex code support in Themes you can now do that!
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Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.
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