Win the Customer
JULY 8, 2015
When service energy is low, that’s when organizations become plagued with constant problems, consistent customer complaints, and the service experience continues to fall short of customer expectations. Organization that lack vitality in their service experience will always face the persistent topics of how to improve service in their conversations.
Return Customer
JULY 8, 2015
Millennials are estimated to have a combined purchasing power of $2.45 trillion globally this year. It is only fair that they expect retailers to try and understand what they want. Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience.
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Beyond Philosophy
JULY 7, 2015
When it comes to Customer loyalty and retention, most organizations want to appeal to the rational side of their Customers. What I know from over a decade in the Customer Experience game, however, is that rationality has less to do with it than you think. Over 50% of the Customer’s Experience is tied to their emotions. So if you want to earn a Customer’s loyalty and keep them coming back to you, you have to embrace the emotional side.
Provide Support
JULY 6, 2015
In a huge variety of brands offering similar products or services, how do you separate yours from the competition? Since price becomes much less of a deciding factor when choosing between your brand and competitors, caring for your customers and nurturing relationships with them has never been more important in growing a successful business. Zig Ziglar once famously said, “People don’t buy things for logical reasons, they buy for emotional reasons” Statistically, 75% of buying
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Win the Customer
JULY 6, 2015
Like relationships in nature, there needs to be a greater business-customer symbiosis based on the believe that what’s good for customers can also be good for business. The relationship between companies and customers affects almost all areas of the organization and each point of engagement, whether personal or digital has consequences on current and future […].
Kate Nasser
JULY 4, 2015
Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™. The post Leaders: Nine Chances to Cultivate Employee Maturity | #leadership appeared first on KateNasser.com.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
CX Journey
JULY 9, 2015
Image courtesy of karith There are many voices you need to listen to when developing your customer experience strategy. You listen to your customers and to your employees. You do listen to them, right? Both of them? Think those are the only voices you should be listening to in order to improve the customer experience? Nope! They're not the only ones.
Win the Customer
JULY 7, 2015
If there is one principle that should be added to the vocabulary of every service experience practitioner is should be: “Finish the experience you’ve started.” The work of finishing what you’ve started seems overly simplistic, yet is often one of the most disregarded principle of service experience. One of the most common mistakes that organizations make today […].
Kate Nasser
JULY 8, 2015
How well do you interact w/ highly sensitive people? JOIN The People Skills Coach™ in #peopleskills global Twitter chat SUN. July 12th 10amEDT to discuss. The post Highly Sensitive People: JOIN #Peopleskills Chat July 12th 10amEDT appeared first on KateNasser.com.
Beyond Philosophy
JULY 9, 2015
The demand for corporate social responsibility continues to sweep the brand marketplace. According to new research from Nielsen, corporate social responsibility is important as a benefit to positive branding efforts. We also know for your brand reputation positive press is key. What you may not realize, however, it is also critical to winning the hearts and minds of the coveted group of women consumers.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Dennis Snow
JULY 10, 2015
In this video I discuss my recent experiences with the Uber ride-sharing service, and how they’re changing an industry by creating an outstanding customer experience.
CX Journey
JULY 7, 2015
Today's post is a modified version of a post I originally published on Touchpoint Dashboard on February 4, 2015. One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. You put it on the wall. And nothing changes. To that I answer: " You're doing it all wrong." You map because you need to understand the customer experience; you know that you cannot transform something you don't understand.
The DiJulius Group
JULY 8, 2015
Who said this? The first one to comment with the correct answer without clicking on the picture or googling the quote below wins a personalized copy of my newest book, The Customer Service Revolution! When you are done guessing and want to know who the author of this quote is, just click on the image below. Can this […].
1 to 1
JULY 6, 2015
The promise of a Big Data enterprise is enticing. For companies that have successfully implemented Big Data strategies are seeing big payoffs. Despite its promise of enabling seamless customer views and creating tangible business results, many marketers and customer experience leaders today are stymied by their data. Rather than quickly acting on data across all business units, numerous leaders have information overload when it comes to capturing, analyzing, and acting on Big Data.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Win the Customer
JULY 10, 2015
Organizations today are facing a fundamental change in how customer experiences and service interactions take place. Customers today are more empowers, and infinitely more informed in the decisions they make regarding products and services. As more and more customers turn to online and social as part of their product and service discovery, social channels will […].
1 to 1
JULY 7, 2015
In June, I posted a blog about how customer journey mapping has come a long way since its roots. And while customer journey maps have certainly evolved and become more detailed in recent years, customer personas don't appear to have advanced at nearly the same pace. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
1 to 1
JULY 7, 2015
Though I'm not opposed to the occasional selfie--What? If you want to immortalize your good hair day, sometimes you've got no other choice--I'm the first to admit that our society has become consumed by nauseating narcissism. (I also believe the selfie stick's true purpose is to whack public selfie-takers upside the head, but that's beside the point.
1 to 1
JULY 9, 2015
Several of my friends just returned from a trip to Cuba and I've been reliving their adventures in Havana and Santiago through photos. Leisure travel to Cuba from the U.S. is still banned, but my friends were able to enter the country through the "people-to-people" program in which visitors interact with Cuban citizens in cultural activities. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
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