Callminer

NOVEMBER 21, 2016

To understand the customer journey, companies must leverage the wealth of customer data at their disposal. Read how MDM & speech analytics can help.

182

182

Beyond Philosophy

NOVEMBER 23, 2016

How much time did you spend on your mobile today? Are you reading this article on it right now? When you misplace it or forget it at home, be honest: Do you feel naked without your phone? Smartphone users love their phones. I know I do (my answers are 2.5 hours; no, but if it weren’t mine I would be; and yes.) Over two billion people use them two hours a day.

Customer Experience 167

Customer Experience CX 167

Customers That Stick

NOVEMBER 21, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service 151

Customer Service 151

Kate Nasser

NOVEMBER 20, 2016

Leadership Diversity: Leading diverse people isn't about high level strategy. Its root is an inescapable human truth. Kate Nasser, The People Skills Coach™. The post Leadership Diversity: The Powerful Want to Be Effect appeared first on KateNasser.com.

71

71

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

CX Journey

NOVEMBER 23, 2016

Image courtesy of _D.s.G._ How do you thank your customers? On this Thanksgiving week here in the United States, it's a great time to pause and give thanks for all of the good things in our lives. It's also a great reminder to say "thank you" to your customers, as well, now and throughout the year. Without customers , you wouldn't be in business. Saying "thank you" is an essential part not only of your relationship with your customers but also of the overall customer experience.

Customer Experience 72

Customer Experience 72

Beyond Philosophy

NOVEMBER 21, 2016

At our customer experience consultancy, we talk a lot about creating value. A customer’s perception of value drives customer loyalty and retention. And those things in turn create long-term value for a business. But companies don’t just create value by accident. Those who do it best embrace a strategy that puts value into the very fabric of corporate culture.

Customer Loyalty 0

Customer Loyalty Customer Satisfaction Customer Experience 0

Customer Bliss

NOVEMBER 23, 2016

Hey, and happy Thanksgiving week! This will be a short post introducing a new(er) concept, but before we get going on it, I just wanted to say thanks. It’s been a busy year. I launched a podcast and am working on some new projects in addition to regular speaking, client, and coaching work. I’m thankful for all of you as readers and listeners — and participants in my community.

Engineering 59

Engineering Education Business Operations Innovation 59

The DiJulius Group

NOVEMBER 21, 2016

I Collect The Best Thing Anyone Can Collect I have never been a real collector. When I was a kid, I collected baseball cards, a lot of baseball cards. I cashed in on them at the height of the baseball card market, shortly after I got married. I traded them to get my basement finished, […].

Customer Service 45

Customer Service 45

SixteenVentures

NOVEMBER 23, 2016

Sponsored: 64% off Code Black Drone with HD Camera. Our #1 Best-Selling Drone--Meet the Dark Night of the Sky!

40

40

Qualtrics

NOVEMBER 21, 2016

The post Europe’s Changing CX Environment [Infographic] appeared first on Qualtrics.

CX 36

CX Customer Experience 36

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Bliss

NOVEMBER 22, 2016

Episode Overview. As the CCO role has become more common, now we’re starting to see “serial” CCOs. Carol Pudnos is one of those. She spent 27 years in different leadership roles at Dow Corning, ultimately becoming the Vice President of Customer Experience and Customer Service. She then became Head of Global Patient Experience for Abbvie.

Start-ups 56

Start-ups Customer Experience Customer Service 56

Provide Support

NOVEMBER 23, 2016

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~ Ross Perot. To build a successful business, whatever it is, you need to have a clear understanding of who your customers are. So how sure are you that you truly know your customers and what they really expect from your business and customer service?

Education 73

Education Customer Service Customer Experience 73