Beyond Philosophy

NOVEMBER 16, 2016

Toblerone fans got a nasty surprise when they bought their favorite treat recently. The chocolate bar got a makeover, losing volume and a noticeable gap between the triangles. Customers noticed the change, but not in a good way. Toblerone, a chocolate bar known for its triangular shape and unique packaging, reduced the size of their 170-gram (Almost 6 oz.) candy bar to 150 (5.291).

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Social Media Customer Loyalty Customer Experience CX 167

Callminer

NOVEMBER 15, 2016

One can argue about the reasons why it is important, however what is ultimately an indisputable net result of employee unhappiness is disengaged employees.

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Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. For one, it offers an easier way to connect with customers and keep abreast of what’s happening in your marketplace.

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Social Media Customer Service Social Listening Start-ups 145

Heart of the Customer

NOVEMBER 17, 2016

Culture is the biggest determinant of effective customer experience. While that’s especially evident in the service space, it’s also true for every other type of company. When your culture focuses more on its own viewpoint than your customers’, you end up with convoluted processes, terrible return policies, and overly-complicated products. That’s why I was happy […].

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Customer Experience 108

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CX Journey

NOVEMBER 17, 2016

Today I'm pleased to share a guest post by Martha Brooke of Interaction Metrics. Are you achieving your goals for the customer experience? If not, you’re probably not measuring in the right way. Learn what that way is. Goals: Companies want to give and get value through the customer experience - what are your goals? Some companies seek to deliver proactive customer service.

Net Promoter Score 77

Net Promoter Score Customer Experience Customer Loyalty CX 77

Customer Bliss

NOVEMBER 17, 2016

By this point in business (almost 2017!), I think most companies understand the value of their customer culture. In short? You want to make sure that customers are being heard and representing a revenue stream. There are, unfortunately, companies that still have no clue how to value customers. Why does customer culture fail? We’ve been talking about this “Era Of Customer Experience” for five-10 years now, so this surprises me.

Engineering 0

Engineering Start-ups Customer Experience 0

Provide Support

NOVEMBER 15, 2016

Holiday Shopping Rush. Holiday season is the perfect time to meet relatives and friends. It’s the time when all of us are up to our ears in holiday rush and non stop 24/7 shopping. For consumers it’s the best time to take advantage of discounts and holiday offers. For businesses the competition becomes fierce, as retailers and shop owners fight for customer attention amidst the holiday madness.

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Retail Innovation Customer Service 60

CX Journey

NOVEMBER 15, 2016

Image courtesy of hkricharusf You know that your customer experience initiatives will die in the planning stages if you don't have executive commitment, right? I've written several times about the importance of having that executive buy-in and commitment for your customer experience transformation. Help! My Execs Don't Get It! Kicking the #CX Can Down the Road So You've Got Executive Commitment.

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CX Transformation CX Start-ups Customer Experience 71

The DiJulius Group

NOVEMBER 16, 2016

The DiJulius Group Welcomes Katie Mares, CXC Due to our rapid growth in Customer Experience consulting, The DiJulius Group (TDG) has added another Customer Experience Consultant, Katie Mares. A former Customer Experience Executive of multiple TDG clients, Katie has been working with the X-Commandments methodology since 2011. She is also an instructor in the CXE Academy. […].

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Hospitality Hospitality Customer Experience Customer Service 45

Kate Nasser

NOVEMBER 13, 2016

Conference speaker diversity is key component for maximum success. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Bliss

NOVEMBER 15, 2016

Episode Overview. Penelope (Penni) Conner has spent her entire career in the energy industry. Her background is interesting as she is professionally an engineer, but found her way to the customer care space. From there, she found a place to successfully combine three tiers of skills: Analytical. Storytelling. Change Management. She stayed within customer experience and remained focused there.

Social Media 0

Social Media Engineering Gaming AI 0

Kate Nasser

NOVEMBER 17, 2016

JOIN us in People Skills global Twitter chat (#PeopleSkills) SUN. Nov. 20th 10amET/3pmGMT to explore helping those less fortunate. Host: Kate Nasser, The People Skills Coach™. The post Helping Less Fortunate: JOIN People Skills Chat Nov. 20th | #PeopleSkills appeared first on KateNasser.com.

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