Expert insights. Personalized for you.
As we reach the end of 2021, customer success teams are hard at work compiling end-of-year reviews for their customers. MORE
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For some reason, B2B marketing content tends to lean more toward academia than literary license. Much of the content produced is dry, mechanical, and, well, academic. We think our content must exude professionalism because we sell complex, high-ticket. MORE
The IT help desk is becoming an increasingly critical component for the hybrid workforce. However, despite its newfound prominence, many help desks struggle to effectively resolve its employees’ issues. MORE
Together is the word of the year. As Copy Chief Vikki Ross says, Christmas 2021 Brief: Togetherness. Gap: All together now. Uniqlo: Warmer together. Pandora, Lufthansa, Extra Gum: Together again. So much in common. Toyota: Let's come together for the holidays. Guinness Storehouse: Together at last. MORE
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Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. MORE
2021 has been a year of deep reflection. While I've written much less than in the past on this site, most of the articles I did publish are witness to important work that I'm doing elsewhere. Witness to this change has been the letter. MORE
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Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for various purposes, mainly to optimize their paperwork processing, improve services and of course, reduce the use of paper. . MORE
Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research. Technology is essential in a world that relies on it to evolve and enhance the way sales teams connect and follow up with leads. MORE
As a customer, do you ever feel like you're stuck in an old-timey comedy routine? My wife, Sally, and I recently had one of those experiences. Ironically, it happened while we were lining up to get into a comedy club. An employee approached us. You’re in the wrong line," he said. MORE
Burnout is a dangerous and costly condition that should not be taken lightly. If you’ve noticed any signs of burnout within your team, it’s important to take action immediately to prevent any long-term consequences to the health of your employees as well as to your organization. MORE
Calming Upset Customers. How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author. MORE
Carriers that provide group insurance need to ensure the onboarding process is as smooth and efficient as possible. Group plans require at least a 70% participation rate, so it’s in the carrier’s best interest to provide an onboarding journey that customers glide through till the end. MORE
Did you know?? By 2022, the global ML market is expected to be worth $8.81 billion. It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. MORE
For CIOs in insurance, boosting operational efficiency and generating cost savings through digitized processes have always been top priorities. 77% of CIOs rank digital transformation as their top priority this past year. But their role has evolved dramatically in recent years. MORE
One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth Advisors, shared a great story that provides an excellent learning opportunity. . Darrell stopped by a local bakery to pick up some treats for a client. MORE
It is no wonder why companies want to lead their industry in customer experience (CX). CX leaders grow revenue faster, charge more for their products and services, and enjoy higher retention of customers and employees. MORE
Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. MORE
Read this blog to learn what patient satisfaction is, why it matters and how conversation analytics can help transform patient experiences MORE
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Last week, I spotlighted some of our best tech-related posts from 2021. This week, as we close the book on this challenging year, I’m focusing on 2021 posts about the most important outcome of our work in CX: showing business impact. MORE
We overlook how much in life is about steps. There isn't a neat division between them, either. The development of one competency, skill, or the attainment of an achievement can be concurrent. You move up a step, and then review the previous one again. Hierarchies don't reveal nuance. MORE
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Top Multi-Tenant IP PBX Features and Benefits to know in 2022. The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony. MORE
For the last decade, startups have been doing really well. Over the world, millions of startups are created by entrepreneurs. Thousands of startups are now generating millions of companies. “A A company started by one or more than one entrepreneur, to provide products or services to the impunity. MORE
We all run into situations where our clients and potential clients will choose a competitive company. They always have their reasons - and whether or not we agree with them, we need to respect them. There is never, ever a payoff in scolding customers, or trying to make them feel bad. MORE
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CIOs and technical team leaders in insurance are faced with the challenge of accelerating operational efficiency and turning data into an enabler of business value and revenue growth across lines of businesses (LOBs). MORE
Low-code usage has been quickly expanding in recent years and it is expected to continue to dominate the software development market. The use of low-code web application development platforms is increasing due to a dearth of trained developers and increased demand for commercial apps. MORE
Uniphore
DECEMBER 27, 2021
The IT help desk is becoming an increasingly critical component for the hybrid workforce. However, despite its newfound prominence, many help desks struggle to effectively resolve its employees’ issues.
Inside Customer Service
DECEMBER 30, 2021
As a customer, do you ever feel like you're stuck in an old-timey comedy routine? My wife, Sally, and I recently had one of those experiences. Ironically, it happened while we were lining up to get into a comedy club. An employee approached us. You’re in the wrong line," he said.
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Shaun Belding
DECEMBER 25, 2021
We all run into situations where our clients and potential clients will choose a competitive company. They always have their reasons - and whether or not we agree with them, we need to respect them. There is never, ever a payoff in scolding customers, or trying to make them feel bad.
Callminer
DECEMBER 27, 2021
Read this blog to learn what patient satisfaction is, why it matters and how conversation analytics can help transform patient experiences
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
In this session, Hannah Chaplin and Rebecca Notté will detail the challenges of managing feedback between product and customer success teams and share their best practices on how to combat these challenges.
Shep Hyken
DECEMBER 29, 2021
One of our loyal subscribers, Darrell Grant, The CXO at Hightower Wealth Advisors, shared a great story that provides an excellent learning opportunity. . Darrell stopped by a local bakery to pick up some treats for a client.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Lightico
DECEMBER 29, 2021
CIOs and technical team leaders in insurance are faced with the challenge of accelerating operational efficiency and turning data into an enabler of business value and revenue growth across lines of businesses (LOBs).
The DiJulius Group
DECEMBER 29, 2021
It is no wonder why companies want to lead their industry in customer experience (CX). CX leaders grow revenue faster, charge more for their products and services, and enjoy higher retention of customers and employees.
Customer Think
DECEMBER 31, 2021
Did you know?? By 2022, the global ML market is expected to be worth $8.81 billion. It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world.
Totango
DECEMBER 29, 2021
Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue.
Speaker: Emily Tate, Managing Director at Mind the Product
In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we can quickly make deeply-researched decisions on multiple topics that will positively influence your product development process.
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Lightico
DECEMBER 30, 2021
Carriers that provide group insurance need to ensure the onboarding process is as smooth and efficient as possible. Group plans require at least a 70% participation rate, so it’s in the carrier’s best interest to provide an onboarding journey that customers glide through till the end.
Heart of the Customer
DECEMBER 30, 2021
Last week, I spotlighted some of our best tech-related posts from 2021. This week, as we close the book on this challenging year, I’m focusing on 2021 posts about the most important outcome of our work in CX: showing business impact.
Customer Think
DECEMBER 26, 2021
Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research. Technology is essential in a world that relies on it to evolve and enhance the way sales teams connect and follow up with leads.
Totango
DECEMBER 28, 2021
Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business.
Speaker: Nickey Skarstad, Director of Product at Duolingo
Join Nickey Skarstad, Director of Product at Duolingo, as she discusses why it’s important to actively gather customer feedback, how to build customer feedback loops into your product planning, the best ways to decipher different types of feedback, and different frameworks for how/when to apply feedback processes.
Lightico
DECEMBER 26, 2021
For CIOs in insurance, boosting operational efficiency and generating cost savings through digitized processes have always been top priorities. 77% of CIOs rank digital transformation as their top priority this past year. But their role has evolved dramatically in recent years.
Conversation Agent
DECEMBER 29, 2021
We overlook how much in life is about steps. There isn't a neat division between them, either. The development of one competency, skill, or the attainment of an achievement can be concurrent. You move up a step, and then review the previous one again. Hierarchies don't reveal nuance.
Customer Think
DECEMBER 28, 2021
Low-code usage has been quickly expanding in recent years and it is expected to continue to dominate the software development market. The use of low-code web application development platforms is increasing due to a dearth of trained developers and increased demand for commercial apps.
ClientSuccess
DECEMBER 28, 2021
As we reach the end of 2021, customer success teams are hard at work compiling end-of-year reviews for their customers.
Speaker: Bruce McCarthy, Co-Author of Product Roadmaps Relaunched and Founder of Product Culture
Join Bruce McCarthy, co-author of Product Roadmaps Relaunched, as he discusses the best ways to innovate your product roadmap. So that it reflects your customers’ needs while simultaneously and accurately communicating your products strategy and vision.
SupportYourApp
DECEMBER 31, 2021
Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have
Conversation Agent
DECEMBER 30, 2021
2021 has been a year of deep reflection. While I've written much less than in the past on this site, most of the articles I did publish are witness to important work that I'm doing elsewhere. Witness to this change has been the letter.
Customer Think
DECEMBER 31, 2021
For the last decade, startups have been doing really well. Over the world, millions of startups are created by entrepreneurs. Thousands of startups are now generating millions of companies. “A A company started by one or more than one entrepreneur, to provide products or services to the impunity.
CommBox
DECEMBER 26, 2021
Digital signatures are a valuable resource in today’s digital environment. Companies use digital signatures for various purposes, mainly to optimize their paperwork processing, improve services and of course, reduce the use of paper. .
Speaker: Liz Love, Chief Commercial Officer at ProdPad
Join Liz Love, Chief Commercial Officer at ProdPad as she details how product feedback can improve your product development process while mitigating stakeholder conflict, constant feature requests, failed launches, unexpected outcomes, unhappy users, and complexity.
Shep Hyken
DECEMBER 28, 2021
Calming Upset Customers. How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations. Shep Hyken interviews Rebecca Morgan, an international speaker, management consultant, and bestselling author.
Conversation Agent
DECEMBER 27, 2021
Together is the word of the year. As Copy Chief Vikki Ross says, Christmas 2021 Brief: Togetherness. Gap: All together now. Uniqlo: Warmer together. Pandora, Lufthansa, Extra Gum: Together again. So much in common. Toyota: Let's come together for the holidays. Guinness Storehouse: Together at last.
Customer Think
DECEMBER 26, 2021
For some reason, B2B marketing content tends to lean more toward academia than literary license. Much of the content produced is dry, mechanical, and, well, academic. We think our content must exude professionalism because we sell complex, high-ticket.
Hodusoft
DECEMBER 30, 2021
Top Multi-Tenant IP PBX Features and Benefits to know in 2022. The multi-tenant IP PBX software (Internet Protocol Private Branch Exchange) is a complete communication and collaboration solution for small, mid-size, and large-scale businesses, providing integrated internet-based telephony.
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Join Mobile expert Hannah Chaplin as she shares best practices and real examples to help you improve your mobile apps with in-app guides.
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