Uniphore
DECEMBER 6, 2015
Omnichannel - the phrase everyone throws around, the business model few know how to implement. Confused? We’ve got your back. Here are 4 answers to questions too many executives are afraid to ask out loud. Read More.
Beyond Philosophy
DECEMBER 10, 2015
People don’t choose your product or service because of the experience they had; they choose it because of the experience they remember—and these two are not the same thing! Creating a great memory of your experience in your Customer’s mind is critical to creating Customer Loyalty. Consider this quote from Professor Daniel Kahneman, the Nobel Prize Winning Economist: “There is a big difference between an experience and the memory of an experience.”.
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Customers That Stick
DECEMBER 10, 2015
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PeopleMetrics
DECEMBER 7, 2015
If you work in a company that takes its longevity seriously, there’s a high likelihood you’ll find yourself face-to-face with the notion of retraining your customers. The notion usually arrives at an interesting transition point. Future business goals are clear, the business is thinking tactically about how to achieve them, and the business wants to keep its current customer base.
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Win the Customer
DECEMBER 9, 2015
Minimalism is a current marketing trend that exudes the philosophy of “less is more.” Clear, concise information and well-designed, simple packaging are highly valued by consumers. Customers are more likely to engage with a simple display of information and unique presentation of visuals, versus an overwhelming smorgasbord of superfluity. It is important to know why […].
Beyond Philosophy
DECEMBER 8, 2015
Creativity is essential to business today, particularly when the things that differentiate all of us from our competition decrease each year. A creative approach to business, to art, and to life will serve any individual well moving forward. I have written five books to date and will soon deliver number six. It occurred to me that I have learned a few things writing these books.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
InteractionMetrics
DECEMBER 8, 2015
Not too long ago, while checking into a hotel on a damp San Francisco night, the front desk clerk noticed my sniffling and asked if I wanted chicken soup. “That’d be great,” I replied, assuming it was just a sympathetic comment and not an actual offer. I was therefore quite surprised when, only a few minutes later, there was a knock on my door and a server brought in a steaming bowl of soup.
Kate Nasser
DECEMBER 5, 2015
Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com.
Beyond Philosophy
DECEMBER 8, 2015
We think so. And, building on recently completed, groundbreaking employee ambassadorship research which supports our perspective, we’re convinced of it. Employees are the common denominator in optimizing the customer experience. Making the experience for customers positive and attractive at each point where the company interacts with them requires an in-depth understanding of both customer needs and how what the company currently does achieves that goal, particularly through the employees.
Provide Support
DECEMBER 7, 2015
Customer experience trends 2016. Customer experience is becoming more and more important for companies over the years. The reason is, it has become the key differentiator. Some 15 to 20 years ago the main goal targeted by most businesses in order to gain an advantage in the market was to design cost-effective procedures and create products quickly and efficiently.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CX Journey
DECEMBER 10, 2015
Image courtesy of nicolasnova Today I'm pleased to share a guest post by Raviv Turner. When it comes down to it, how well do you truly understand your customer base? Do you understand their motivation, lifestyle, and other attributes that affect their spending habits? Understanding what makes your customer tick can help you hone in on buying behavior and plan everything from ad copy to new product lines.
Kate Nasser
DECEMBER 9, 2015
When you are good at unearthing & managing expectations, your success soars. JOIN The People Skills Coach™ in #Peopleskills global Twitter chat Dec. 13th, 2015, 10amET to explore this. The post Managing Expectations: JOIN #Peopleskills Chat Dec. 13th appeared first on KateNasser.com.
The DiJulius Group
DECEMBER 9, 2015
Real-Time Customer Satisfaction transparency – Engine Yard, a San Francisco-based cloud application management platform, has put their money where their mouth is by taking the brave step of putting a real-time indicator of its current Customer satisfaction stats right on its support site for all to see. You’ll find 100 panda icons featured prominently on […].
1 to 1
DECEMBER 8, 2015
As we race towards 2016 and the U.S. labor market continues to gain strength, industry observers are forecasting an upsurge among employees who jump ship from their workplaces. Strictly from a compensation standpoint, an increase in employee turnover is understandable. According to Mercer, Towers Watson, and other human resources firms, salary increases for employees are expected to rise 3.0 percent or less next year.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
CX Journey
DECEMBER 8, 2015
Today I'm pleased to share a guest post by Joseph Michelli. Throughout the years, Annette has championed the importance of customer journey mapping and executing across key touch points to delight customers. I’m honored to provide a guest blog, in keeping with her thought leadership on these important topics. For the sake of this post, imagine that you lead a company with an excellent product and equally outstanding marketing.
Win the Customer
DECEMBER 8, 2015
Minimalism is a current marketing trend that exudes the philosophy of “less is more.” Clear, concise information and well-designed, simple packaging are highly valued by consumers. Customers are more likely to engage with a simple display of information and unique presentation of visuals, versus an overwhelming smorgasbord of superfluity. It is important to know why your target audience finds an allure in minimalism and how you can mold your content to fit this popular trend.
1 to 1
DECEMBER 9, 2015
Consumers are overwhelmed by choices. The moment we wake up, we're confronted by decisions and the list just gets longer throughout the day. Savvy companies are simplifying the task of making choices by doing it for us. They're offering us curated options. Retailers in particular are combining data insights with a human touch to help consumers find the items that best match their preferences and needs.
1 to 1
DECEMBER 8, 2015
While companies are constantly looking for ways to engage and connect with their customer base, the greatest gap in strategic development often stems from the lack of communication and understanding between frontline staff and organizational leaders. For sales teams, in particular, this rift becomes especially obvious when leaders purchase and implement tools without the frontline user's perspective in mind.
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
1 to 1
DECEMBER 6, 2015
We've all seen the post-Black Friday weekend shopping statistics: 103 million Americans shopped online, slightly more than the 102 million who shopped in the stores, according to the National Retail Federation. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
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