Intercom
MARCH 9, 2023
Imagine a customer service team with high turnover and low tenure across the board. Your customers will only ever speak to people who haven’t had the necessary time or mentorship to become experts. They’ll receive continuous poor service, become frustrated, and – despite your great product – churn.
Adrian Swinscoe
MARCH 6, 2023
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support […] The post Dialpad is betting that TrueCaaS is the future of customer service. They might be right.
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Lumoa
MARCH 9, 2023
In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand.
Callminer
MARCH 8, 2023
Read this blog to learn how to use the customer retention rate formula, common variations, and how you can put it to use in your organization
Doing CX Right
MARCH 5, 2023
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Execs In The Know
MARCH 9, 2023
We’re back from an exciting, action-packed three days at Customer Response Summit (CRS) in Austin, TX, where we were Creating Moments That Matter with the Execs In The Know community.
Callminer
MARCH 6, 2023
This blog reviews what natural language processing is and explores expert tips and best practices for choosing the best NLP software for your business
Experience Investigators
MARCH 7, 2023
The post [Experience Action Podcast] CX and EX At Once [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators. Create a Customer-Centric Culture Take Action
The DiJulius Group
MARCH 7, 2023
The Great Resignation, also called “The Big Quit”, refers to the higher-than-usual number of employees who voluntarily quit their companies during the COVID-19 pandemic (2020 – 2022). However, data shows that the mass exodus known as the Great Resignation actually started over a decade ago.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
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Customer Think
MARCH 9, 2023
With the vast amounts of data that companies collect from various sources, including customer feedback, social media, and website analytics, it has become essential to analyze this data to gain insights into customer behavior, preferences, and needs.
Lumoa
MARCH 9, 2023
Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love.
Experience Investigators
MARCH 7, 2023
Better Customer Journeys Require Improving Your Customer Intelligence With Operational & Experiential Data In an ideal world, customer experience would be built, improved, reviewed, and evolved based on real-time intelligence.
TeamSupport
MARCH 9, 2023
In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers.
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Customer Think
MARCH 9, 2023
In 2021, The B2B Institute, a think tank supported by LinkedIn, published a report featuring several papers authored by researchers with the Ehrenberg-Bass Institute for Marketing Science. One of the papers was written by Professor John Dawes, the A. Blog Digital Marketing
Lumoa
MARCH 8, 2023
In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors.
Experience Investigators
MARCH 7, 2023
Better Customer Journeys Require Improving Your Customer Intelligence With Operational & Experiential Data In an ideal world, customer experience would be built, improved, reviewed, and evolved based on real-time intelligence.
CSAT.AI
MARCH 8, 2023
No one is perfect, and that includes your customers. Even with the best intentions, they might not always phrase their questions in the clearest (or nicest) way possible. This can lead to frustration on their part and lost sales for you. Fortunately, there are ways to help them out.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
CX Network
MARCH 7, 2023
Our guide to CX Network’s top influencers to follow in 2023
Lumoa
MARCH 6, 2023
Every company wants to know what its customers think of its product- but few think of simply asking them directly. Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance.
Customer Think
MARCH 6, 2023
Even in a post-pandemic era, small- and medium-sized businesses (SMBs) continue to face new and evolving challenges. Unsteady markets, rising inflation and a looming recession have businesses and consumers alike taking a more frugal approach, making profitability an uphill climb for SMBs in 2023.
ClientSuccess
MARCH 8, 2023
Research Vectors by Vecteezy Personalize your email One of the most important things you can do is ensure your email is personalized. Not just their name – show an understanding and compassion for their specific issue or request.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
CX Network
MARCH 7, 2023
As generative AI takes chatbots into a new era, CX Network reflects on four deployments that elevated the standard of CX
Zendesk
MARCH 6, 2023
Many of the events over the past year were historic, especially for Black Americans. From Ketanji Brown Jackson becoming the first Black woman to serve as a justice of the U.S.
Customer Think
MARCH 6, 2023
For a business to succeed, it needs happy, loyal customers. If someone visits a website for the first time and has a horrible experience, they are not likely to return.
Return Customer
MARCH 8, 2023
All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention.
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