Sat.Aug 06, 2022 - Fri.Aug 12, 2022

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How to Build Client Relationships Digitally: 14 Pro Tips

Totango

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers.

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101 statistics on patient experience, satisfaction, billing and more

Callminer

In the modern healthcare industry, quality patient experiences are more important than ever. Continue reading to discover 101 statistics on patient experience, satisfaction, billing, and more.

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The simplest, undeniable truth about CX success

MyCustomer Experience

TI am going to make this a short article. Because any truth that is too long and complex is suspiciously hiding something. A recent Wall. 8th Aug 2022.

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An end to customer support frustrations? Meet NextivaONE

Adrian Swinscoe

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]. The post An end to customer support frustrations? Meet NextivaONE first appeared on Adrian Swinscoe.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Intercom included on the Forbes Cloud 100 for sixth consecutive year

Intercom, Inc.

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their

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25 ways to earn customer loyalty

Callminer

Organizations need to support customers and provide an exceptional omnichannel customer experience across every stage of their journey. This blog explores 25 ways to do that and earn customer loyalty.

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Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Intercom

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

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Valuable insights at the right time: Determining the ideal level of design fidelity for user testing

Intercom, Inc.

At Intercom, one of our product development principles is think big, start small, learn fast. One of the ways we learn fast is by carrying out evaluative research to build confidence in the product design direction we’re pursuing. We often aim to get product concepts in front of users very early in the product development process, long before any code has been written.

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The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics

The DiJulius Group

The Journey to Insatiable Curiosity About Controversial Issues When I was younger, I only wanted to spend time socially with people having the same common interests as I had, customer service and baseball. Not very broad. I wasn’t trying to avoid difficult topics, per se. I just hated the thought of spending even a few. Read Full Article. The post The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics appeared first on The DiJulius

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Managing customer experience means managing for change

MyCustomer Experience

We’re midway through yet another topsy-turvy year. Or two. Or… actually… at this point it doesn’t matter how long it’s been. Because while. 18th Aug 2022 Managing CX means managing for change. By Michael Hinshaw Founder and President.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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B2B Customer Segmentation: Six Best Practices

Totango

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics.

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Why financial services companies need to invest in CX now

Zendesk

With inflation on the rise, the global economic environment is one of the most challenging in recent memory. Financial services companies have to create better customer experiences to compete. In this guide, we provide insights about how to transform your CX while reducing costs. The post Why financial services companies need to invest in CX now appeared first on Zendesk.

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097: From Homeless to Bad Ass Boss B h

The DiJulius Group

Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of Technology Marketing Toolkit, she specializes in developing strategic marketing, sales, and lead generation systems. For the past 20 years, Robin and her team have had one singular focus: to develop highly effective.

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The Buzz about Digital Transformation

MyCustomer Experience

TWhile there has been buzz for years about digital transformation, the shift to digital has now become an imperative for many businesses to. 9th Aug 2022. By Mandy Reed Global Head of Marketing.

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Software Composition Analysis: The New Armor for Your Cybersecurity

Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

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Top 13 Free Marketing Tools for Your Growing Business

Zonka Feedback

Whether your goal is to create and execute comprehensive marketing strategies or require real-time insights into analytics, digital marketing tools can be quite transformative for your business. There’s no denying the fact that free marketing tools make a lot more sense than paid ones. But there are hundreds of tools available in the market which can be pretty daunting, especially for businesses that are new in the game or those who want to switch to more lucrative solutions.

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Virtual Call-Backs vs. Virtual Queuing: The Great Showdown

Fonolo

Virtual call-backs have singlehandedly revolutionized the call center customer experience over the last few years. You might be reading this and thinking about the type of call-backs that happen in the film industry where casting directors search for the perfect actor to fill a role. They share the same name, but film industry call-backs are quite different from the ones that improve the customer satisfaction (CSat) scores in the contact center.

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Top 5 Benefits of Chatbots in Customer Service

Comm100

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. Just like any new technology that disrupts an established industry, the benefits of chatbots are far-reaching. With unlimited capacity and availability, chatbot benefits go well beyond adding a little automation. .

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8 Ways to Reduce Agent Churn and Build a Positive Customer Service Environment

CSAT.AI

Skilled agents are the heartbeat of your customer service strategy. Just like you have to earn your customers’ loyalty you have to earn your agents’ loyalty too. Agent churn affects your business reputation as customers have to wait longer for resolution. The agents who remain are at greater risk of burnout from taking up the slack. According to a Salesforce report from February 2022 , 71% of agents have considered leaving their jobs in the previous 6 months with 86% saying they require more fro

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper

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Guest Post: How To Reduce Customer Support Tickets And Enhance CX?

Shep Hyken

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. The last thing you want in your business is to face an increased number of customer support tickets. .

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Business and Life Experience Lessons From Mom

Doing CX Right

Eileen Brenner, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent, shares leadership lessons to achieve goals no matter what challenges come your way. The post Business and Life Experience Lessons From Mom appeared first on Doing CX Right.

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What is a Chatbot and How Do Customer Service Teams Use Them?

Comm100

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space.

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10 Steps To Give Feedback to Your Designer Effectively

Zonka Feedback

A designer's work impacts a business in several ways.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Press One to Do This, Two to Do That … Phone Tree Abuse!

Shep Hyken

We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down. . I listened to the prompts. I was at number four, thinking this one might be it, but I wasn’t 100% sure, so I kept listening.

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CX job vacancy of the week: Turn2us

MyCustomer Experience

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 9th Aug 2022. By Rhys Fisher Staff Writer.

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Top 10 Inspirational Quotes of Salman Rushdie

The Customer Service Blog

Sir Ahmed Salman Rushdie CH FRSL was born on 19th June 1947. He is an Indian-born British-American novelist, whose work often combines magical realism with historical fiction and primarily deals with connections, disruptions, and migrations between Eastern and Western civilisations. Rushdie's second novel, Midnight's Children (1981), won the Booker Prize in 1981 and was deemed to be "the best novel of all winners" on two occasions, marking the 25th and the 40th anniversary of the prize.

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Online Feedback Button: HotJar vs Zonka Feedback

Zonka Feedback

Do your customers like your product? What do they even think about it? Do they enjoy using it? What if they switch to an alternative? Well, these aren’t just some arbitrary fears but genuine concerns of every small or large enterprise who are trying to build a customer-centric product. While feedback collection plays a huge role in improving customer satisfaction and retention rate, gathering it can be tricky without effective tools in place.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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5 Tips For Writing A Customer Service Agreement

cxservice360

Contracts and agreements are commonplace in business. Customer service agreements, in particular, are vital because they help clarify the scope of work to be done. This goes for both the service provider and the client. Writing down the scope of work and terms and conditions entailing a job formally gives the service provider a solid. Read more. The post 5 Tips For Writing A Customer Service Agreement appeared first on CXService360 - Customer Service Articles, Stories and more.

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The world of CX is going crazy

MyCustomer Experience

TI posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if. 11th Aug 2022. By Colin Shaw Founder & CEO.

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Taking Your CX Program from Reactive Realities to Proactive Paths

Experience Investigators

Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. The list includes simple yet timeless ideas, like: Think Win-Win — Collaborate more effectively by building high-trust relationships. Seek First to Understand, Then to Be Understood — Influence others by developing a deep understanding of their needs and perspectives.

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How to Sync Salesforce NPS Survey Data with Salesforce?

Zonka Feedback

Salesforce, the world’s top Customer Relationship Management tool, has always focused on providing a comprehensive view of all the customer data to its clients. Its features have set it apart from the competitors, helping the brand attain a superior position in the marketplace.

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When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience

Speaker: Donna Weber - Customer Onboarding Expert

Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.