PeopleMetrics
FEBRUARY 21, 2023
Picture this: your customer experience (CX) team has gone through your customers’ feedback, identified regular pain points in the customer journey, and found solutions to reduce friction and retain more customers.
Adrian Swinscoe
FEBRUARY 24, 2023
This is a guest post from Jim Davies, Chief Experience Officer (CXO) at Calabrio. Customers are like elephants; they have amazing memories. This means they will […] The post What elephants and customer experiences have in common first appeared on Adrian Swinscoe
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The DiJulius Group
FEBRUARY 20, 2023
I have a confession to make. As an entrepreneur, terms such as “the great resignation”, “quiet quitting”, and “the canceling of hustle culture” really made me angry, at least initially. They are the opposite of everything I have ever known to be the recipe for success.
SixteenVentures
FEBRUARY 18, 2023
Expansion – not simple renewal – is the ultimate indicator of a successful customer. There’s a way to handle expansion (upselling, cross-selling, land-and-expand, etc.) that results in limited, incremental growth in customer account value.
Customer Think
FEBRUARY 22, 2023
In today’s digital, always connected world, Google too often stands as a gatekeeper between entrepreneurs and small businesses and financial success.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Experience Investigators
FEBRUARY 21, 2023
Finding Empathy In Customer Experience It’s easy to assume that empathy is one of those things…we should all know it, feel it, and share it. Just typing that sounds like a better world, a world in which we understand our fellow humans better.
Fonolo
FEBRUARY 21, 2023
The on-going contact center conversion to SIP trunking technology has been an industry success story. For starters, using SIP technology to enable voice and video calls, messaging, and data transmission saves money: up to 50% more, according to Gartner analysts.
Customer Think
FEBRUARY 22, 2023
All companies want to build products and deliver support that delights customers. But there’s often a disconnect between what business leaders think customers want and what customers actually need. Using intuition or instinct to guess what customers need rarely works.
Intercom
FEBRUARY 22, 2023
With 100 million users since being unveiled last November, ChatGPT is certainly the chattiest chatbot in the long history of conversational bots. Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.
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Totango
FEBRUARY 23, 2023
Challenging economic times really put pressure on teams to retain revenue. How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? Thankfully, customer success operations has come to the rescue.
Lumoa
FEBRUARY 21, 2023
VoC — or Voice of the Customer programs — helps businesses learn more about their consumers’ wants, needs, and preferences.
Customer Think
FEBRUARY 21, 2023
How you interact with and learn from your online reviews has become a crucial aspect of managing customer satisfaction. As a business owner, you must pay close attention to these reviews to understand what your customers are saying about you.
CSAT.AI
FEBRUARY 22, 2023
You can’t stop the AI wave, but you don’t have to get drowned by it. You can get in the water by using accessible AI support apps on Zendesk to help CX and EX that integrate with what you already use.
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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.
SupportYourApp
FEBRUARY 23, 2023
Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies
CX Network
FEBRUARY 21, 2023
Tune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts
ClientSuccess
FEBRUARY 22, 2023
Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches.
Doing CX Right
FEBRUARY 20, 2023
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life. The post Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive appeared first on Doing CX Right.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
Customer Think
FEBRUARY 18, 2023
Photo by Power Digital Marketing on Unsplash It can be an all too familiar problem for email marketers. One day things were going well, and then you found out the slump you hit was because your subscribers hadn’t been seeing your emails.
C3Centricity
FEBRUARY 21, 2023
A lot has been written about the benefits to customers of a company that adopts a customer-first approach. But many companies still don’t understand why it is their best business investment for growth as well.
Beyond Philosophy
FEBRUARY 18, 2023
Price increases are part of today’s business environment. Unless you live on the moon, you are experiencing them from your suppliers, too, and will pass those on to your customers also.
Doing CX Right
FEBRUARY 24, 2023
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
Speaker: William Haas Evans - Principal Consultant, Product Strategy Practice Lead, Kuroshio Consulting
In this webinar, we'll explore product strategy obstacles and present practices to overcome them while driving clarity and alignment across your executive team.
Customer Think
FEBRUARY 22, 2023
In today’s business landscape, providing an exceptional customer experience is essential to the success of any company. A company’s call center is often the primary point of contact between customers and the organization.
SixteenVentures
FEBRUARY 18, 2023
You know ChatGPT is powerful, but how is it actually useful to you in Customer Success on a daily basis? When it comes to AI like ChatGPT, everything starts with understanding Prompt Engineering. I like to remind people that AI will not replace you.
Beyond Philosophy
FEBRUARY 23, 2023
Alan Flower is in a pickle, and he came to us for help on a recent podcast. Flower asks, “How can I increase prices and not lose customers?”
Doing CX Right
FEBRUARY 19, 2023
Nir Eyal, a behavioral design expert, and Stacy Sherman discuss how businesses can tap into human emotions to influence buyers and create brand-loyal customers. The post The Hook Model: Unlocking Secrets of Customer Engagement appeared first on Doing CX Right.
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