Callminer

APRIL 5, 2013

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

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Win the Customer

DECEMBER 30, 2013

'Customer service management software and CRM focuses on providing more efficient ways to unify business activities to carry out more effective customer service actions contributing to a better service experience. Technology is helping businesses face many of the challenges they face as they try to maintain or build market share. One of the most helpful […].

Customer Service 141

Customer Service CRM Technology Technology 141

ProProfs

JANUARY 24, 2013

Life in the UK. 10 Questions. The Life in the UK test is taken by migrants wanting to settle permanently in the UK who already speak English to a sufficient standard – and meet our stricter rules for permanent migration. Candidates taking the test must get 75% of the questions correct. Here are 10 sample questions. Find out more: www.homeoffice.gov.uk/media-centre/news/life-in-the-uk.

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ClearAction

MAY 27, 2013

Customer-Centricity Goes Beyond Customer Experience Management Lynn Hunsaker. Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company is doing, in order to grow revenue. Consequently, surveys tend to ask more about the company than about the buyer, and customer programs typically emphasize excitement and urgency for new purchases and positive word-of-mouth.

Customer Experience Management 77

Customer Experience Management Customer Experience Gaming Education 77

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1 to 1

MAY 28, 2013

'Good customer service is difficult to come by these days, but even more elusive is fun service. Some companies like Southwest Airlines and Zappos rely on laughter to stand out from the competition. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job.

Customer Service 55

Customer Service Customer Experience 55

Customer Service Training

FEBRUARY 18, 2013

What makes good training material?

Customer Service 52

Customer Service 52

Callminer

DECEMBER 4, 2013

With real-time monitoring managers can act, not just react, and customer service, performance, and compliance issues can't slip through the cracks.

Contact Center 182

Contact Center Compliance Customer Service 182

Callminer

MARCH 12, 2013

Delivered as an enterprise software solution, speech analytics extracts information from customer conversations that might otherwise be lost.

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Win the Customer

DECEMBER 31, 2013

'Consistently delivering an exceptional customer experience requires creating employee engagement and culture that cultivates positive service actions.

Customer Experience 143

Customer Experience Customer Experience Management 143

Win the Customer

DECEMBER 28, 2013

'Only 4% of customers trust advertising the most for service information, so can your good customer experience to help seal the deal with customers?

Customer Experience 143

Customer Experience Customer Service 143

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Win the Customer

DECEMBER 23, 2013

'A great customer experience is one that seamlessly integrates real-time self-service technology backed by experts who can resolve breakdowns to the process.

Customer Experience 130

Customer Experience Technology Technology 130

Win the Customer

DECEMBER 26, 2013

'Customer service leadership is clearly having a strategy for customer experience and bringing out excellence in others to carry out the service vision.

Customer Service 132

Customer Service Customer Experience 132

Win the Customer

DECEMBER 25, 2013

'Wishing a very Merry Christmas to customer service and call center agents around the world. Peace, joy, and happiness to you and your loved ones. To all of you staffing the 24x7x365 customer service and technical support call centers around the world, who sacrifice to continue your mission of exceptional customer experiences, I want to […].

Customer Service 107

Customer Service Customer Experience 107

ProProfs

JANUARY 18, 2013

Quiz Maker › Take Quizzes › Personality Quizzes › TOKYO TRIVIA! Loading Page, Please wait… TOKYO TRIVIA! 5 Questions. I 12 Attempts. I Created By mscontroversy 11 days ago. World Star Hip Hop Honey and Sin City dancer Tokyo (@iiLuvTokyo) aka "Sherane" will be stopping by "The Reveal" on Monday!!!

Gaming 93

Gaming 93

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

ProProfs

APRIL 3, 2013

To create an online course that engages and informs, you must remember that there are 3 important parts to a course. First comes the Introduction – where you introduce yourself and set the tone for the course. The second is the Instruction – here you present course overview and lay down detailed objectives and tasks to learners. Last but not the least, is the Conclusion – this is the time when you provide performance analysis and ask for learner feedback.

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ProProfs

JANUARY 16, 2013

Quiz Maker › Take Quizzes › Fun Quizzes › How well do you know figure skating? Loading Page, Please wait… How well do you know figure skating? 10 Questions. I 204 Attempts. I Created By owhadmin 13 days ago. The U.S. Figure Skating Championships come to the CenturyLink Center on Jan. 20 through Jan. 27. Before the skaters hit Omaha's indoor ice, take our quiz to see just how well you know figure skating terms.

Sports 89

Sports Gaming 89

ProProfs

JUNE 14, 2013

'ProProfs Training Maker recently won the Academics’ Choice Smart Media Award 2013 for excellence in online education and training. The coveted award is an insignia of eminence, in providing quality education through mind building media and toys, granted by the Advisory Board of Academics’ Choice comprising of academicians from prestigious institutes such as Princeton and Harvard.

Compliance 79

Compliance Education 79

ProProfs

JANUARY 18, 2013

Quiz Maker › Take Quizzes › Trivia › Quiz: How well do you know MLK? Loading Page, Please wait… Quiz: How well do you know MLK? 10 Questions. I 108 Attempts. I Created By owhadmin 11 days ago. Martin Luther King once said, “Life’s most persistent and urgent question is: ‘What are you doing for others?

Gaming 78

Gaming Start-ups 78

Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

Technology

ProProfs

JANUARY 16, 2013

Quiz Maker › Take Quizzes › Personality Quizzes › What Demigod are You? Loading Page, Please wait… What Demigod are You? 5 Questions. I 4 Attempts. I Created By ipipero612 12 days ago. This is a quiz to see what kind of demigod you are. These are the results: Athena. Aphrodite. Poseidon. Zeus. Apollo. Ares. Hades.

Gaming 74

Gaming 74

ProProfs

FEBRUARY 15, 2013

In a recent article published by CBS News , one of the biggest broadcasting networks in United States, ProProfs CEO Sameer Bhatia shared some rare insights and tips on online training. In the article, Sameer pens down some excellent tips on how businesses and trainers can “maximize the benefits of an online training program “ How to make the most of an online training program.

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ProProfs

JUNE 19, 2013

'A while back we introduced the skip and go back feature , using which you can allow learners to skip a certain quiz question or go back to a previous one. Building on it we have released yet another feature – Optional Questions, which provides you greater flexibility while creating a quiz. With the new “Optional Questions” feature you can exercise greater control while creating quiz questions by either making all the questions optional or mandatory for learners to answer, dur

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ProProfs

SEPTEMBER 19, 2013

'We are conducting scheduled maintenance on September 20th, 2013 from 10:00 pm to 11:00 pm EST – for 1 hour. ( Convert to your local time ). The maintenance session is being undertaken to add 5 new custom result types and upgrade our internal server. This will ensure that you have a smoother experience while creating quizzes and courses. It will also offer you 5 more options around creating custom result types for your quizzes. .

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JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper

CX

ProProfs

SEPTEMBER 11, 2013

'With ProProfs Training Maker & Quiz Maker , you can set user accounts to automatically expire after a certain date to improve security. Setting limited time access using expiration field finds application in high churn environments such as retail & manufacturing. It is also useful in scenarios where customers or employees need limited time access and removes the need manually disabling user accounts. .

Manufacturing 69

Manufacturing Retail 69

ProProfs

MARCH 25, 2013

Training Magazine, a reputed professional development magazine , recently featured a case study on how eLeanringArt created comprehensive employee training programs, using ProProfs, and improved product development as well as saved significant amounts of time and money. “By implementing ProProfs Training Maker technology, eLearningArt’s quality control “pass” rates increased to 90 percent.” - Bryan Jones ( President, eLearning Art) .

Technology 68

Technology Technology 68

ProProfs

SEPTEMBER 6, 2013

'With ProProfs new pagination feature, you can create a survey which is simple and easy for your respondents to take. By using page breaks, you can divide a long survey into multiple pages and make it convenient for your respondents to answer the survey questions. You can also easily add page breaks to your survey with a simple click of a button, and ensure that you get more respondents to take your survey.

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ProProfs

AUGUST 29, 2013

'ProProfs Survey Maker now supports secure surveys & spam protection with it’s new CAPTCHA and password protection features. Using CAPTCHA enabled surveys, you can prevent “bots” or automated programs from taking your surveys and generating spam. You can also control access to your surveys, by creating unique password protected surveys, which can be accessed only by those to whom you have shared the password details.

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Speaker: Donna Weber - Customer Onboarding Expert

Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.

Customer Experience

ProProfs

JULY 31, 2013

'Videos tutorials are excellent teaching tools. So are PowerPoint presentations. But if you were asked to pick the better one of the two, which would it be? PPTs or Videos…? Tough choice right! With our new PPT & video synchronization feature, you get the best of both the worlds. You can use any video and sync it with a PowerPoint presentation, which will advance automatically to the most relevant slide as the video progresses.

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ProProfs

FEBRUARY 25, 2013

One of the guiding principles at ProProfs has been to make it easier for everyone to access online education. What started as a idealistic dream has now become a reality, as today ProProfs Quiz Maker is one of the largest online quiz libraries, with over 3 million free quiz templates. The credit goes to our millions users who create thousands of quizzes daily.

Education 65

Education 65

ProProfs

AUGUST 14, 2013

'ProProfs founder Sameer Bhatia was recently at a Google AdSense Community Hangout to share insights on how ProProfs achieves high user engagement and satisfaction. He was joined by Anitra and Miles from the Google team who also shared best practices and tips in building awesome engaging websites for users. At the Hangout, Sameer shared his experience on how ProProfs constantly strives to improves the website for its customers, by listening to them and tackling their pain points.

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ProProfs

JANUARY 19, 2013

Quiz Maker › Take Quizzes › Education & Exams › Lionel Messi and the ascent of Barca soccer. Loading Page, Please wait… Lionel Messi and the ascent of Barca soccer. 16 Questions. I 1 Attempt. I Created By areti_g 10 days ago. Are the following statements True or False? Name. Tweet. Embed. Remove Question Excerpt. Question Excerpt From Lionel Messi and the ascent of Barca soccer.

Gaming 64

Gaming Education 64

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Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.