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How to optimize your knowledge base for SEO

Zendesk

If your knowledge base isn’t optimized for search engines, you’re losing a large number of potential new customers. Organic search refers to traffic that arrives at your site through a search engine result. So, your current, as well as potential customers, (a) prefer self-service and (b) use search engines to solve their queries.

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Square’s Rohini Pandhi on spotting and solving customer problems

Intercom, Inc.

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I studied computer engineering in school, and I love math, but I realized I didn’t want to be a computer engineer when graduating. At Square, I manage a product called Square Invoices. Rohini: Exactly.

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Never fear, integrations are here

Zendesk

FreshBooks TimeTracker+ (Support) enables you to track time spent on support tasks in Zendesk and record it in FreshBooks for later invoicing. Direct your request to the universe of MT engines, choosing the engine or combination of engines most suitable to your content domain or language pair.

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Imagine if Every Company had a Chief Customer Officer

Beyond Philosophy

invoicing, shipping or client services). We were working with a utility company where the cost of processing the call was $3, and the cost of sending out an engineer to fix a problem was $15. The call center would handle a request quickly and dispatch the engineer. Silos tend to form based on the function of a department.

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Drata’s CEO Adam Markowitz on creating a culture of cyber security

Intercom, Inc.

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. The best way to describe how a rocket engine works is just a controlled explosion.

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From Reactive to Proactive: How Organizations are Using AI-Infused CRM to Level-Up CX

SugarCRM

One perfect example of leveraging CRM systems is running analytics on invoice information in your ERP tool to help predict and offer your sales and marketing teams actionable insights. This data feeds a company’s business process engines to support proactive actions to service customers.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

You started off in engineering, I believe. I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. Nico: Exactly. Nico: Correct.

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