Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Start-ups Innovation Outlook 214

Intercom, Inc.

MAY 29, 2018

Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. The shift from one type of job to another has highlighted for me the stark differences between different engineering disciplines. Being a Consultant Engineer.

Engineering 169

Engineering Technology Technology 169

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Engineering 177

Engineering Technology Technology Education 177

Customer Think

SEPTEMBER 7, 2023

One transformative thing that has emerged as a catalyst for business growth can be referred to as Digital Product Engineering. This dynamic approach combines cutting-edge technology with strategic thinking to design, develop, and […]

Engineering 49

Engineering Business Growth Innovation Technology 49

Intercom, Inc.

OCTOBER 29, 2018

Are you using unfamiliar technologies or integrating with an API that you’ve not used before? Are there any new engineering processes that might slow things down? The post Embracing the deadline: How engineers benefit from delivery dates appeared first on Inside Intercom. Planning timelines is about more than just work.

Engineering 155

Engineering Start-ups Technology Technology 155

Customer Think

FEBRUARY 6, 2024

“Everyone within Publicis will become a data analyst, an engineer, an intelligence partner, with all the information they need at their fingertips to supercharge client growth.”

Engineering 45

Engineering Technology Technology 45

Logicalware

JANUARY 19, 2024

Customer service agents are extremely knowledgeable, but they are not trained engineers, plumbers or field operatives. Author: Simon Wilkinson Head of Public Sector The post How housing associations can leverage technology to enhance their repair processes appeared first on Puzzel United Kingdom.

Technology 52

Technology Technology Compliance Omnichannel 52

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Intercom, Inc.

MAY 25, 2022

We exclusively build on top of a very small set of core technologies. This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. .

Engineering 252

Engineering Technology Technology Customer Experience 252

Aquire

JULY 27, 2021

Cobrowsing technology has been a game-changer for companies. If you’re intrigued by this technology, check out our guide on the nuts and bolts of cobrowsing, its benefits, and how it’s different from screen sharing. Example of cobrowsing technology in action. The technical side of cobrowsing technology. Wondering how?

Technology 59

Technology Technology Customer Satisfaction Omnichannel 59

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Engineering 118

Engineering Technology Technology Education 118

Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Engineering 224

Engineering Technology Technology Innovation 224

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Engineering 192

Engineering Technology Technology Start-ups 192

Uplifting Service

MARCH 10, 2023

[link] New technology, global health crises, climate change, political upheaval, economic shocks – the landscape for businesses today is complex. The post Engineer Business Success with the 6 Stages of Service Evolution appeared first on Ron Kaufman. And changing fast! Without a crystal ball, it’s hard to know what’s coming next.

Engineering 40

Engineering Social Media NPS Customer Service 40

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Intercom, Inc.

MAY 11, 2022

In the SaaS industry, it’s common to experience friction between the desire to move forward with the product and the need to tackle gnarly technical debt that slows down engineers. Product health is assessed constantly in our roadmaps, and we encourage engineers to apply the 20% rule”. We’re deliberate about the trade-offs we make.

Engineering 145

Engineering Start-ups Innovation Technology 145

Intercom, Inc.

JULY 23, 2019

. “Everyone who works on our product inherits the three top-level principles and then also the principles appropriate to their domain” We have three top-level principles for how we build software, five product design principles, and five engineering principles. Engineering principles. Our deliverable is not the design file.

Engineering 221

Engineering Start-ups Technology Technology 221

Qualtrics

JULY 3, 2019

I graduated from Georgia Tech with a Bachelor’s Degree in Aerospace Engineering. After college, I worked as a structural engineer at an airline and the job was very customer-focused. During my work in Aerospace Engineering, I took some online programming courses. I work as a software engineer for TextIQ R&D team.

Engineering 36

Engineering ML Machine Learning Technology 36

DMG Consulting

AUGUST 31, 2021

Contact Center Technology Paves the Way for Enterprise-Wide CX Improvement. The technology vendors are doing their part and, during the past 2 years, have delivered a new generation of smart and artificial intelligence (AI)-enabled contact center systems and applications that are more productive, but it’s not enough.

Contact Center 59

Contact Center Technology Technology Net Promoter Score 59

Qualtrics

AUGUST 5, 2019

I am a software engineer because it provides limitless learning opportunities; I’m never bored and there’s always more technical and professional lessons to learn. We have numerous engineering-wide discussions on machine learning research, architecture design, and technologies other teams have leveraged.

Engineering 36

Engineering Machine Learning Technology Technology 36

Customer Think

JUNE 26, 2023

Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers. Almost everything is going digital nowadays, including businesses.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Intercom, Inc.

NOVEMBER 17, 2020

That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. That’s why we aim to build “boring” software and why we’re committed to running less software , choosing to build on standard technologies and outsource the undifferentiated heavy lifting. Sharding our data.

Engineering 151

Engineering Start-ups Construction Technology 151

Qualtrics

JUNE 10, 2019

As a software engineer with Qualtrics, every day feels a little bit like being a kid again. The problems Qualtrics is solving in the engineering world are vast and new. My favorite part of my role is that my team is working on the cutting edge of our technological space. So naturally, I get excited to work on them every day.

Engineering 37

Engineering Sports Start-ups Technology 37

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. This technology is finally delivering on its potential to find the root cause of customer issues and is starting to be used outside of contact centers to enhance the customer journey throughout the enterprise. First Name * Last Name Email Address *. Monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Intercom, Inc.

JULY 17, 2021

Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering. Did you know you always wanted to be an engineer?

Engineering 129

Engineering Technology Technology 129

Qualtrics

JANUARY 10, 2019

Qualtrics Krakow is excited to be one of the main sponsors with “BEST” University of Science and Technology Student’s Organization and the BITEHack Hackathon event. Software engineers from Qualtrics will act as technical mentors and teachers where they will be giving hints and helping to find a great technical solution.

Engineering 31

Engineering Technology Technology 31

DMG Consulting

OCTOBER 13, 2023

But the technology is just one piece of the challenge. It’s one thing to do this with two systems, such as the routing engine and WFM solution, but imagine the challenge of keeping 45-plus contact center systems and application working in sync. It’s impossible without an AI brain.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. So we decided to do something contrary to our engineering principles – run our search infrastructure ourselves on Elastic Compute Cloud hosts, or EC2 as it’s known. In Intercom, we believe that shipping is our company’s heartbeat.

Engineering 249

Engineering Start-ups Technology Technology 249

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. Identify your top 3 business needs Forget about AI as a grander concept, and reverse engineer your AI strategy. The challenge in 2024? How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

AI 98

AI Unstructured Data Engineering CRM 98

Zendesk

OCTOBER 2, 2023

Significant advances in technology gave us more powerful threat defenses. Social engineering Social engineering is so widespread that it’s now part of the general lexicon. Take, for instance, phishing , the most common type of social engineering. This year marks the 20th anniversary of Cybersecurity Awareness Month.

Engineering 87

Engineering Construction Government Start-ups 87

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. Product health is assessed constantly in our roadmaps and we encourage engineers to apply the 20% rule.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Customer Think

JUNE 9, 2023

Early May, technology vendor Zoho conducted its annual signature event Zoholics in Austin, TX. During this event, Marshall Lager and I had the opportunity to have a conversation with Jason Yoffy, director of engineering at RJG, a tr.

Engineering 64

Engineering Technology Technology 64

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. “We’ve seen sustained progress of something new and exciting – neural-network-driven technology – really starting to come into its own and be useful” Des Traynor: Well, let’s start at the end, in a sense.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Qualtrics

FEBRUARY 14, 2019

Technology provides unlimited tools to solve the world’s problems, and as a software engineer, it’s so cool that I get to implement those solutions and send them out to be used. I like how, using the newest tools in technology, Qualtrics helps researchers and companies act on their data. What is your favorite part of your role?

Engineering 29

Engineering Technology Technology Start-ups 29