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Hurricane Isaias Updates - South Florida

iQor

Employee Safety is Our Top Priority.

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There is a More Dangerous Pandemic Happening with No Vaccine

The DiJulius Group

Customer Service Feature Story There is a More Dangerous Pandemic Happening with No Vaccine I was recently in Florida enjoying a few days of vacation and warm weather. 5 Quick Tips to Help you Make Price Irrelevant 1. One of the many things I have always loved about being at a vacation place is how. Read Full Article.

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5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Florida Butcher Shop Installs Vending Machine to Serve Customers 24/7 by Retail Customer Experience. That’s exactly what a Florida butcher shop did when they took their business that’s open during traditional hours and found a way to take care of their customers 24/7. In another one of my books, I cover six “Convenience Principles.”

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What You Should Learn From This Poor Practice

Beyond Philosophy

I have two different providers, one in the UK and one in Florida, and they both provide poor experiences. I hate my cable providers. That’s right, providers is plural. In many ways, I see cable companies as the perfect example of what not to do with your Customer Experience.

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How to Make an Inspiring New Employee Orientation Class

The DiJulius Group

Feature Article How to Make an Inspiring New Employee Orientation Class By John DiJulius, Chief Revolution Officer Early on in my career I had the pleasure of attending the Disney University in Orlando, Florida, where I took Disney’s Approach to People Management course. Where better to learn how to create a world-class culture.

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The Great Reinvention

Execs In The Know

Explore emerging ways to create candidate interest & employee retention with Rick Zayas , COPC VP , in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Key drivers affecting labor markets. Best practices & approaches to reinvent labor policies.

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In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

Florida and Alabama have passed laws making vaccine passports illegal. I am having a roof replaced on my house in Florida, and we have to wait three months to get started because the contractor doesn’t have the stuff. In Florida, elective surgeries, like knee replacements and the equivalent, are booking three months out or more.