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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members. Hawaii State FCU is one of the Aloha State’s leading financial institutions. To serve customers well, innovation and excellent customer service is a must.

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Is This One of the Most Important New Jobs in Business Today?

Beyond Philosophy

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Anne Wilson, Ph.D., earned her doctorate at Harvard Business School, and now works in behavioral finance for a national investment firm. Lauren Cheatham, Ph.D.,

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Happiest of birthdays, Mr. Marriott!

Bill Quiseng

And just 5 years later, I was fortunate to serve as the opening director of services for Marriott’s 100 th property, the Maui Marriott Resort, the first in the state of Hawaii. Marriott welcomed all of us. What I remember to this day was how Mr. Marriott would walk the backstage areas and greet everyone with a smile and a handshake.

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With my heartfelt gratitude this Thanksgiving

Bill Quiseng

Today I would like to give a very special mention to the following people: Edgar Gum, regional vice president for Marriott Vacations and his team, along with my fellow colleagues in Hawaii at the time, David Wong and Amy Shiroma Gustavo Salazar, Marriott Vacation Club Pulse Femy, Naty, Rebecca, Tammy, Tracy, Haas, Jackie, and Mike of The Henry Dearborn (..)

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10 ways to keep delighting your customers when your budgets are under pressure

Steven Van Belleghem

But what I love most about that is that they are letting the public vote on where the next Superchargers will be, the most popular areas so far being Alaska, Hawaii, Vancouver Island in British Columbia, and in US national parks. I recently read that Tesla is expanding its Supercharger network in North America, Europe, and Asia.

CX 104
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Care for Your Employees, So They Can Show Care to Customers

Customer Bliss

” Initially established in a hospital in Hawaii , this process was created to give emotional support to patients and family members suffering through life altering situations. In healthcare, for example, when the emotional toll gets high, many hospitals practices support system called “Code Lavender.”

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Don’t Hit the Wrong Button…Why the User Interface Matters

SugarCRM

As I’m sure you have heard by now, an emergency alert notification sent out over the weekend claiming a “ballistic missile threat inbound to Hawaii” was a false alarm. I can picture the employee in Hawaii, who sadly has reportedly been reassigned, getting used to a seamless and personal experience on his iPhone and tablet.