Lightico

MARCH 30, 2022

Healthcare companies have long relied on wet signatures for interactions requiring approval. This is unacceptable as in today’s fast-paced consumer world, eSignatures for healthcare companies are required to be instant and seamless to complete. Why Wet Signatures are a Problem for Healthcare. They Contribute to Silos.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

Intercom

JUNE 15, 2023

We don’t usually consider healthcare providers as being in the customer service business – they’re providing medical treatment, after all, not answering questions about a software subscription or helping to sort out a banking query. Today’s guest, Jennifer FitzPatrick , calls for reimagining customer service in healthcare.

Healthcare 52

Healthcare Education Customer Service Hospitality 52

Kate Nasser

SEPTEMBER 12, 2021

Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine. The post Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills appeared first on KateNasser.com. Impersonal medical care undermines patient trust & follow-up.

Healthcare 105

Healthcare Hospitality Hospitality Customer Service 105

Ameyo Callversations

JUNE 28, 2022

Over the past couple of years, due to the pandemic, most healthcare organizations are opting for intuitive and state-of-the-art AI-powered chatbots to facilitate the best possible experience for patients and customers. We all, at one point in time, have had to deal with healthcare setups. The Role Of WhatsApp Chatbot In Healthcare.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Lightico

JUNE 21, 2021

It’s no longer enough for healthcare professionals to adopt one-off digital tools if patients are otherwise subjected to legacy channels and siloed systems that don’t communicate smoothly. Therefore, eSignatures for healthcare are just one piece of the bigger digital puzzle. But they are an important one.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Hodusoft

MAY 20, 2020

One cannot deny the fact that the patients seek the utmost support from the hospitals and laboratories at the time of emergency. Gone are the days when the patients used to wait in hospitals for their turn. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

Hospitality 182

Hospitality Hospitality Healthcare CX 182

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

Hospitality 182

Hospitality Hospitality Healthcare CX 182

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Qmatic

JUNE 1, 2022

Not wanting to hang around a hospital is universal. Patients are nervous, scared, and likely in pain. Plus, there are folks sneezing. It certainly can make for an uncomfortable and unhealthy situation.

Hospitality 81

Hospitality Hospitality Healthcare 81

ProProfs

APRIL 19, 2017

When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and neglecting work. So, what are the specific perks of introducing this concept in the healthcare industry? Nowadays, we’re witnessing rapid changes in the healthcare sector.

Hospitality 78

Hospitality Hospitality Healthcare Education 78

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Laura Lalama, Saludsa.

Healthcare 52

Healthcare Net Promoter Score Customer Experience Hospitality 52

Steven Van Belleghem

JUNE 29, 2020

Research by Salesforce showed that no less than 47% of consumers say that healthcare and life sciences are more focused on industry needs than patient needs. A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Hodusoft

APRIL 22, 2021

This outbreak has affected almost all the industries and healthcare is among one of them. The way people used to access healthcare facilities has changed drastically. Now, communication has become an essential part of healthcare services, especially in large, multi-department healthcare facilities.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Zonka Feedback

MAY 22, 2022

Whenever we talk about performance in healthcare, one of the most important indicators is patient satisfaction. Did your patient find the treatment effective? Did they receive all information pertaining to their health? Was the staff able to help them to make the payment process easier?

Hospitality 52

Hospitality Hospitality Healthcare Customer Experience 52

Qualtrics

APRIL 28, 2020

It is a week to salute the healthcare workers that patients and families rely on in their darkest moments. Before coming to Qualtrics, I spent nearly 20 years on the frontlines of healthcare. When we think of healthcare workers, we immediately think of doctors and nurses. These are the faces of our healthcare heroes.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Healthcare is Complex, Try to Understand the Big Picture. What I really appreciated about Alan’s story is his diverse background in healthcare.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

Hospitality 42

Hospitality Hospitality Customer Experience Healthcare 42

Customer Bliss

MARCH 9, 2018

I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. When someone has a good experience at a hospital or with a doctor, it can be life changing. Jude Children’s Hospital. This industry is so complex yet so important to our lives.

Healthcare 47

Healthcare Hospitality Hospitality Customer Experience 47

Zonka Feedback

AUGUST 2, 2021

Patients always share their experiences with their known ones and advise them to either choose or stay away from a particular physician, hospital, or healthcare center. Being in the healthcare industry, you cannot afford to ignore online reviews about you as they significantly affect your reputation and goodwill in the industry.

Healthcare 98

Healthcare Hospitality Hospitality 98

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Customer Bliss

SEPTEMBER 27, 2016

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare.

Healthcare 56

Healthcare Engineering Hospitality Hospitality 56

Hodusoft

APRIL 12, 2019

Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day. Patients are delighted. They recommend.

Healthcare 40

Healthcare Contact Center Artificial Intelligence Hospitality 40

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. I ended up spending a night in a local University Hospital for the first time in my adult life. But think again.

Healthcare 81

Healthcare Customer Service Hospitality Hospitality 81

Execs In The Know

FEBRUARY 5, 2024

With an annual revenue surpassing USD 30 billion in 2022, the Philippine BPO industry dominates in sectors like financial services, healthcare outsourcing, and IT services. The impact of outsourcing on the healthcare industry is evident in its enhanced administrative efficiency, covering functions like billing, coding, and claims processing.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zonka Feedback

NOVEMBER 23, 2021

What healthcare providers must remember is that every positive experience can add to patient satisfaction, and thereby, the success of the hospital or facility. So, if you’re not already going the extra mile to ensure patient satisfaction , you might lose out on current as well as potential patients.

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Hospitality Hospitality Healthcare 98

Knowmax

JULY 30, 2021

Decision trees in healthcare call centers.

Healthcare 52

Healthcare Hospitality Hospitality 52

Qualtrics

APRIL 30, 2020

As healthcare providers rapidly shift to a new way of working during the COVID-19 outbreak, the patient experience has transformed overnight. This is just a brief snapshot of the change happening in the healthcare industry right now. The leading provider treats more than 600,000 patients annually across its 43 private hospitals.

Healthcare 29

Healthcare Hospitality Hospitality NPS 29

Qualtrics

NOVEMBER 20, 2020

Healthcare professionals are under pressure like never before. The challenge for healthcare workers. In order to rise to the challenge, healthcare professionals need not only their skill and knowledge, but personal qualities like resilience, gratitude and emotional strength to help sustain them through the pandemic.

Healthcare 26

Healthcare Hospitality Hospitality Start-ups 26

Taylor Reach Group

DECEMBER 5, 2017

(TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada.

Hospitality 48

Hospitality Hospitality Contact Center Healthcare 48

Hodusoft

JULY 15, 2018

VoIP technologies are gaining traction and one area where they can be of immense help is healthcare. Hospitals may range in size from small to very large and health care professionals may operate from one location and serve patients who are spread in various locations. Here is how and why IP PBX is indispensable in healthcare.

Healthcare 40

Healthcare Hospitality Hospitality Compliance 40

Qualtrics

AUGUST 30, 2021

They are designed to create a crucial connection between healthcare staff and patients. Capturing feedback from patients and families is critical to a positive healthcare experience. They can be used in different scenarios in healthcare, to get the most out of each interaction. Why are patient satisfaction surveys important?

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. As competition grows, so too are consumer expectations, meaning healthcare organizations must offer superior patient experience to stay relevant.

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At

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E-commerce Healthcare Non-Profits Hospitality 98