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Building CX in Healthcare With Patient-centered Care Values and New Technologies

Customer Think

Healthcare is a unique sector. And today, healthcare is pushing new frontiers with AI and machine learning, robotics, distance care technologies, and more. There is no other industry that undergoes such radical transformations and evolutions.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. It helps machines interpret spoken and written communication and determine the intent behind human interaction. Reinforcement Learning.

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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

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7 Best Practices: Integrating Patient Experience Insights into Operations

SurveySensum

In today’s dynamic healthcare landscape, enhancing the patient journey stands as a paramount goal. Recognizing this significance, healthcare institutions are increasingly turning to a powerful solution. Recent statistics underscore the pivotal role patient experience plays in defining the quality of care provided.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT

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4 Takeaways from Our Live Discussion on AI and Natural Language Processing [Video]

Fonolo

Some approaches to NLP use machine learning, and so are more qualified to fit under that umbrella, but some are rules-based and don’t fit as well. Machine Learning vs Linguistic Rules. There are two basic approaches to get there, one based on machine learning and one based on linguistic rules.

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8 Essential Capabilities You Need for Interaction Analytics

Uniphore

However, domain-specific conversational AI has made huge leaps in sophistication by focusing on specific applications such as the contact center and certain industries such as financial services, telecommunications, healthcare, and others. Intent recognition and analysis. Customer sentiment and emotion recognition and analysis.