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Behind the scenes: How top hospitality brands deliver 5-star guest service

Zendesk

That said, hospitality brands continue to face challenges that impact their ability to consistently deliver a high level of service to their guests, including: Labor shortages: Like most industries, hospitality companies struggle to maintain staffing levels to pre-pandemic levels, including customer service and guest service staff.

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How to Improve Customer Centricity in Hospitality

C3Centricity

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

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Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. This post will explore the innovative principles of CX design used by Vanderbilt from which we can all benefit! The first thing we saw when we walked into the hospital was a young girl admiring a beautiful dress on display on the wall.

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How SevenRooms Pivoted To Help Support The Hospitality Industry

Totango

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences.

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How Emotion-Driven Innovation Increases Customer Loyalty

Customer Bliss

Ah, the hospital gown. They work at understanding the emotions that are native to certain customer experiences, such as wearing that gown at a hospital or doctor visit. Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation.

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Mountain communities and digitization: towards technological innovation

Neosperience

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .” Another help to tourism comes from chatbots and conversational agents.

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HoduSoft partners with Signalmash to bring innovative UC products to US markets

Hodusoft

HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. It helps businesses develop innovative ways to improve their communications, outreach, and engagement. BRINGING THE MOST INNOVATIVE UC PRODUCTS . ABOUT SIGNALMASH.