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How digital transformation impacts the insurance industry?

Customer Think

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

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Why strict procedures are the key to a great customer experience

Inside Customer Service

A medical device manufacturer needed to get a specific item to a hospital for a patient having surgery the next day. The normal ordering procedure wouldn’t get the device to the hospital in time, so a customer service rep decided to improvise. There are a few cases when the normal procedure doesn’t apply.

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Overcoming the Challenges of Medical Device Support

Customer Think

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. dollars.

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Best in Class Versus Best in Industry

Shep Hyken

The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. You most likely haven’t heard of Barry-Wehmiller, a conglomerate of companies, primarily in the manufacturing business. Zappos.com has its Delivering Happiness programs.

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How to get back-of-house employees to be customer-focused

Inside Customer Service

A medical device manufacturer I worked with had posters of patients hung throughout its offices. BOH employees typically work behind the scenes to serve customers, but don't often have direct customer contact. I interviewed Help Scout's Katie Thompson who gave me the low-down on how the program runs.

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The Quiet Power of “Please Don’t Buy from Us”

Chip Bell

Lingerie factories began making camouflage netting; baby carriages were retrofitted into field hospital food carts. Still, we see liquor companies and perfume manufactures making hand sanitizers, car companies making ventilators, and apparel manufactures making masks. Much of the industrial world retooled to support the troops.

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5 Top Customer Service Articles of the Week 3-28-2022

Shep Hyken

Hospitality Net) Why do so many hotel loyalty programs fail? While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program. For a manufacturer, it might mean a free month of maintenance. Looking at the first stat is intriguing.