Hodusoft

NOVEMBER 28, 2019

Think of hospitality and what you see is a mix of services. A typical journey may start on a social channel and then switch lanes to voice, email and video chat. It may just as well start with an IVR and then progress to voice call followed by video and then email confirmation and text message.

Hospitality 52

Hospitality Hospitality Social Media CRM 52

Customer Bliss

JANUARY 4, 2019

I’ve got a lot of great interviews coming up that I can’t wait to share with you! I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Alan gathered feedback from a myriad of groups in the hospital.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. They can mean the difference between callers listening to the recorded message from start to end and leaving abruptly.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Intercom, Inc.

AUGUST 13, 2018

Growing up, I was surrounded by video games. Instead of Half-Life or GoldenEye, I was drawn to simulation games such as SimCity , The Sims and Theme Hospital – titles that rewarded strategy over speed, patience over practice. Theme Hospital. I just got a head start with all those games! Developing strategy skills.

Gaming 163

Gaming Hospitality Hospitality Start-ups 163

Uplifting Service

MAY 24, 2023

It starts by asking 3 key questions. And the way that starts is not like immediately going in and changing this and that, you have to first answer this question. And maybe you remember when the integrated resort opened up and the quality of service wasn’t so good and they got a lot of flak online. Remember that?

Hospitality 40

Hospitality Hospitality Start-ups Engineering 40

Inside Customer Service

MARCH 4, 2021

Before the pandemic began, I had just started volunteering to do trail maintenance at Mission Trails Regional Park in San Diego. Satisfaction with the food went up 17.3 The pandemic has shut that down for now.) Mission Trails is a large, open-space park with miles of hiking and mountain biking trails.

E-commerce 162

E-commerce Legal Hospitality Hospitality 162

Customer Bliss

NOVEMBER 26, 2019

Would you roll your mom into a hospital hallway and then leave her there? But even with each person executing his or her task perfectly, your mom still ends up alone on that gurney in the hallway. Start with employees. Do you honor your customers’ dignity? Of course not. And there she waits. View this post on Instagram.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Zendesk

MARCH 15, 2021

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. How Zendesk helped Project N95 level up internal processes. Before we started using it, everything was a lot less integrated and more piecemeal.

E-commerce 98

E-commerce Healthcare Non-Profits Hospitality 98

Lightico

MARCH 30, 2022

Imagine a cancer patient who shows up at a clinic to receive chemotherapy. Whether a process takes place within a clinic or hospital setting, or a virtual setting, one thing is for sure: traditional paperwork and wet signatures prolong time to completing a healthcare task. Then they need to sign a consent form. They’re Costly.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Uplifting Service

JUNE 12, 2023

If you’re doing things where there’s transaction and then you’re following up to make sure that something was complete, you might want to do bank mortgage application study. So what do hospitals do to give guests, families, patients a place to relax and sit and be quiet and de-stress? Where was it?

Hospitality 40

Hospitality Hospitality Start-ups Customer Experience 40

Hodusoft

SEPTEMBER 30, 2021

The demand for contact center software shot up considerably. In the early stages of the pandemic, telehealth usage shot up dramatically. Healthcare call center software is set to become more sophisticated to keep up with the changing ecosystem and the need for a holistic hospital call center. .

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Execs In The Know

MARCH 9, 2023

She wrapped up by asking the audience, “How will you make a difference in the time that you have with what you have?” Jude Children’s Research Hospital, shared how his organization took HR and transformed it into employee experience (EX). Because happier teams equal happier customers.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Intercom, Inc.

AUGUST 20, 2020

We caught up with Alex for a chat that ranged from how social media affects the human condition to why it’s important to build tech that contributes to our existence. There will always be unintended consequences with technology, but we can start to ask questions that begin to resolve them. Short on time? When a like isn’t a like.

Technology 243

Technology Technology Social Media Start-ups 243

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. You wake up, and you suddenly know why you’re going to work.

Hospitality 78

Hospitality Hospitality Customer Experience Start-ups 78

Customer Bliss

OCTOBER 11, 2016

Mark’s been with Hilton since 2010 — prior to that he was with MarketBridge and PwC — and one of the most interesting aspects of this episode is walking through his career path and ascension within the Hilton brand all the way up to his global position today.

Hospitality 0

Hospitality Hospitality Finance Innovation 0

C3Centricity

OCTOBER 22, 2018

If not, then these lessons will come as your wake-up call so you start opening your eyes to new possibilities. Before I give you the lessons I learned, I think I owe you a little background to what led up to this list. I ended up spending a night in a local University Hospital for the first time in my adult life.

Healthcare 81

Healthcare Customer Service Hospitality Hospitality 81

Hodusoft

APRIL 22, 2021

To make communication a seamless process, many hospitals in the healthcare industry are implementing contact center software. With contact center solution, patients are no longer required to wait in hospitals for their turn. They can send health related tips, reminders for check-ups through Email, SMS, and various other channels.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. Telenet, one of Belgium’s Telco providers, started offering a basic internet product for families with a lower income.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Lightico

JUNE 21, 2021

Imagine a cancer patient who shows up at a clinic to receive chemotherapy. Whether a process takes place within a clinic or hospital setting, or a virtual setting, one thing is for sure: traditional paperwork and wet signatures prolong time to completing a healthcare task. Then they need to sign a consent form.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Totango

FEBRUARY 22, 2021

However, by his second season in the league, Brady became the starting quarterback for the New England Patriots and led his team to their first Super Bowl title. In 2020, we launched the industry’s only free-forever customer success solution on the market that allows organizations of any size to get started in mere minutes.

Gaming 62

Gaming Hospitality Hospitality Sports 62

C3Centricity

JANUARY 4, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. This may surprise you.

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Intercom, Inc.

MARCH 26, 2020

We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th. We also donated all N95 masks we had on hand to local hospitals. Our leadership team is fully engaged in the active management of our response during this challenging period.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

Steven Van Belleghem

OCTOBER 20, 2020

Another fantastic example of integration driving convenience is how the insurance company ZhongAn and Ant Financial both teamed up with hospitals and insurance providers to use blockchain to simplify transactions for patients in hospitals. Normally you have to pay upfront onsite for a procedure.

Hospitality 98

Hospitality Hospitality E-commerce Government 98

Totango

JULY 31, 2020

There are four ways to speed up the process of onboarding and make sure your customers have a gratifying, successful experience. The following four methods can optimize your new user onboarding experience and set your customers up for long-term success with minimal time and effort. Reduce Friction and Other Engagement Barriers.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

C3Centricity

JANUARY 13, 2021

Its popularity clearly shows the need we all have to understand how to get up close and personal with our customers – the right way. #2. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. This may surprise you.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Totango

JUNE 19, 2020

SevenRooms, a SaaS company servicing the restaurant and hospitality industry, shared their story about how they adapted their business and product offering to enable an industry that collapsed overnight. Sign up for our invite list to learn more. . He was then followed by Ilana Brown, VP of Success at SevenRooms.

Hospitality 62

Hospitality Hospitality Technology Technology 62

Intercom

JANUARY 11, 2024

Starting as a Jill of all trades, tackling a bit of everything on the go-to-market side of things, she soon found her footing in the Support Driven community and fell in love with the art of customer service. At the start of my career with startups, I was working in a more generalist role. So, I had to make a career pivot.

Customer Service 86

Customer Service CX AI Start-ups 86

Customer Bliss

MARCH 5, 2019

Ah, the hospital gown. They work at understanding the emotions that are native to certain customer experiences, such as wearing that gown at a hospital or doctor visit. Make-Mom-Proud companies strive for innovations starting with the emotions customers are having. Click here to learn more about the course and enroll. .

Innovation 88

Innovation Customer Loyalty Hospitality Hospitality 88

Ameyo Callversations

JUNE 28, 2022

In the era of technology, where everyone has already adopted and adapted to the digital world, healthcare organizations are starting to realize the need for bots in their work systems. The bot is so intelligent that it can also autonomously track follow-ups using third-party APIs. Wrapping Up. Online Payments.

Healthcare 52

Healthcare Hospitality Hospitality AI 52

Zendesk

SEPTEMBER 23, 2022

Many healthcare startups and SMBs are becoming household names thanks to their ability to see a problem for consumers and then show up with the best solution for it. Success is within reach for healthcare SMBs looking to skill up and scale smartly with CX. Get up and running easily and tailor over time. Success is within reach.

Healthcare 52

Healthcare CX Hospitality Hospitality 52

Execs In The Know

MARCH 13, 2023

Once a booking is made, the car owner and renter can communicate through the Turo app to arrange the pick-up and drop-off of the vehicle. “Customer obsession starts with the customer and works backward,” explained Weingardt. “Customer obsession starts with the customer and works backward,” explained Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

ECXO

JUNE 11, 2023

If you need to rethink your CX offer, or haven’t got started, time is not on your side. The pandemic has only speeded up these changes. Let’s get started. Start with with your customers Conduct thorough research – revisit your customer data to understand your target audience, their needs, and preferences.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Shep Hyken

MARCH 11, 2022

The simple answer is to start treating employees like you treat your customers. You can’t expect the people you employ to live up to your standards of excellence if you aren’t providing them with the resources and skills to do so. Offer Hospitality. Start Treating Employees Like Customers appeared first on Shep Hyken.

Hospitality 86

Hospitality Hospitality Start-ups Customer Service 86

Beyond Philosophy

JANUARY 2, 2019

When you have no power to make change happen, you can end up being ineffective. You could sign everyone up for a five-day training session, but it isn’t practical (and senior management wouldn’t attend anyway). You have to start thinking about which changes have the most significant impact; those are the priority.

Net Promoter Score 156

Net Promoter Score Customer Experience CX Hospitality 156

Steven Van Belleghem

JUNE 29, 2020

An important ingredient of that will be to move out of the negative emotions sphere of pain, worry and fear that come with sickness and start to protect health instead of managing disease, moving from sickcare to proactive healthcare experiences. The platform had signed up over 3,000 hospitals and over 15,000 pharmacies in a record time.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Uplifting Service

FEBRUARY 10, 2023

We helped them come up with a vision. First Name Last Name Email Count Me In! Telecommunications company… They wanted to rebrand. Let’s create an amazing two-year roadmap. They went from the worst to the first and are still there. The post How a Culture of Exceptional Service PAYS OFF for Your Business appeared first on Ron Kaufman.

Hospitality 40

Hospitality Hospitality Start-ups Innovation 40

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. External walk-up windows.

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49