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CX Leaders: You’re on the Precipice of Innovation

Execs In The Know

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. Understand employee emotions. Movement along the K?bler-Ross

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How to Anticipate and Address the Unintended Consequences of CX Transformation

Execs In The Know

Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Navigating Uncertainty with Human-Centered Design In a world where change is relentless and technology investments often outpace organizational readiness, uncertainty in our space looms large.

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5 Reasons Not To Ignore the Rants of Your Call Center Agents

Uniphore

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

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Don't Skip this Essential Step in Improving Your Customer Experience

PeopleMetrics

They had a hyper-charged focus on innovation, but their new products failed to tap into what parents and children have always loved about LEGO—it''s a system of play that can occupy a child''s imagination and hands for hours on end. Opportunities for innovating around the customer experience. And where the pain lies.

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What's it like to work with Confirmit?

Confirmit

If you’re interested in learning how it feels to partner with Confirmit’s global team of innovative, collaborative and customer-centric professionals, take two minutes to hear from some of our existing customers. Voice of the Customer Voice of the Employee Market Research Videos.

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Hey Managers, Let’s Talk Candidly

Confirmit

These limitations have the potential to undermine our employees’ engagement, innovative thinking, collaboration, and productivity. Strong social interactions provide opportunities to facilitate innovative thinking. Voice of the Employee Company Best Practices. So why does this matter?