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Serving with “Kentucky Windage”

Chip Bell

Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. What are ways you can apply Kentucky windage in how you grow customer relationships?

Sports 66
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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69
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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

The most impatient callers were in Kentucky and Ohio, being the most likely to hang up on hold; callers in Louisiana and Colorado were the most patient. Chances are, the call center experience you provide for the residents of Kentucky and Ohio is the same as you provide for the inhabitants of Louisiana and Colorado.

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The Top Gun Effect in Customer Experience

Steven Van Belleghem

Usually, people opening up a fast food franchise like let’s say Kentucky Fried Chicken, already made their mark financially. But I also love the highly inclusive concept of the Everytable University. For instance, the franchise fee to become a KFC franchise owner is $45,000 , and startup costs range between $1.2 million and $2.5 million.

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Beware: Hidden Influences That Dictate Your Success

Beyond Philosophy

Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast. Our irrational reactions to moments in any given experience can influence our behavior, often in ways we aren’t mindful of ourselves.

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Not To Be Missed: The Best Of 2017

Beyond Philosophy

To hear how fast or slow music affects our behavior from Dr. Ronald Milliman, retired professor of Marketing at Western Kentucky University, please click here. An example is the tempo of music played at the grocery store. Case Study: Enhance Your CX With This Technology.

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Customer Experience First, Business Strategy Second

Kerry Bodine

Relocated its warehouse from California to Kentucky—just 15 minutes from a UPS hub—to better handle its growing inventory, cut shipping expenses, and get orders to customers faster. (As This move also reduced the company’s real estate overhead and overall operating costs.