Customer Think

DECEMBER 6, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. However, much of it was the easy stuff and hasn’t had the breakthrough effect they hoped to get. I wasn’t surprised by this problem, and I will explain why in this issue. It is critical […]

Legal 69

Legal Finance Customer Experience 69

SugarCRM

APRIL 27, 2020

The problem is that something that is legal in one country can be completely illegal elsewhere. The easiest option for doing international email outreach is to comply with all anti-spam laws to make your emails legal wherever you send them. Legally speaking: you are allowed to buy email lists. Step 2: Always opt-in.

Legal 53

Legal Government 53

Callminer

NOVEMBER 24, 2020

Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.

Compliance 345

Compliance Legal 345

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. Termination letters are especially useful for providing legally verifiable notice to affected parties of your organization’s relationship with them coming to an end. Types of Termination Letters.

Legal 182

Legal Customer Service Compliance Contact Center 182

Qualtrics

MARCH 29, 2019

Erin is a Paralegal on the Qualtrics Legal team. The post My Qualtrics Experience – Erin Rotter – Legal – Provo, UT appeared first on Qualtrics. Read more #QualtricsExperience stories on our #QualtricsLife blog. She’s our go-to for questions about visas, immigration, and is a notary!

Legal 33

Legal Construction 33

Uniphore

JULY 10, 2021

Privacy Policy / Legal. Privacy Policy / Legal. . +1 (770) 352-1300. ada@jacada.com. 11560 Great Oaks Way, Suite 200 Alpharetta, GA 30022. Copyright 2021. HTML Sitemap. Terms of Use. HTML Sitemap. Terms of Use. The post How to Cut Call Center Agent Onboarding In Half appeared first on Jacada.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Callminer

AUGUST 3, 2020

Learn more about the meaning of the term ‘eDiscovery’ as well as the current legal and procedural landscape that surrounds it.

Legal 182

Legal 182

The Customer Service Blog

JUNE 2, 2023

Chargeback is not a legal right and you only have 120 days from when your flight was due to make a claim. 6) If you paid by credit card then you can use Section 75, which is a legal right if your flight was more than £100. But you would not incur any legal costs. (NB:

Legal 52

Legal Retail Start-ups Transportation 52

Intercom, Inc.

NOVEMBER 23, 2021

We welcome former Smartsheet CMO Anna Griffin and former Lumileds Chief Legal Officer Cheree McAlpine to the executive team as Chief Marketing Officer and General Counsel respectively. In her role as General Counsel, Cheree McAlpine will set the strategy for Intercom’s legal team and prepare the company for continued growth.

Legal 118

Legal Sales Technology Technology 118

Customer Think

MARCH 15, 2024

With potential clients using online platforms to find legal services, maintaining a solid online presence is a pivotal success factor. Image by Tingey Injury Law Firm on Unsplash Establishing a solid internet presence is vital in the modern business environment, particularly for law firms.

Legal 52

Legal Technology Technology 52

Lightico

JUNE 29, 2023

Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks. Individuals began signing their names or using monograms to authenticate legal documents, marking the transition from physical seals to individual marks.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

CX Accelerator

APRIL 1, 2022

If I tell the customer what happened, could I potentially get in trouble with the “legal department” and lose my job? In some cases, the legal department may need to vet every communication that goes out. What if the customer posts the information I give them on social media and it goes viral?

Legal 266

Legal Contact Center Social Media CX 266

Comm100

NOVEMBER 14, 2023

Compliance is Just the Beginning Legal compliance with standards such WCAG is often the initial motivator for companies to adopt accessible software. However, the goal should stretch beyond avoiding legal repercussions. It is a matter of operational efficiency, legal compliance, and moral responsibility.

Technology 52

Technology Technology Legal Compliance 52

Zendesk

SEPTEMBER 5, 2023

“We had about 60 to 70 rejections, we started running out of cash, [and] we were down to three or four paychecks,” says Vishal Sunak, founder and CEO of LinkSquares , one of the top legal software startups. “It In LinkSquares’ case, the team devoted its initial year to discussions with legal leaders. “[We

Legal 52

Legal Sales 52

Callminer

JANUARY 16, 2017

Mini-Miranda is a legal warning debt collectors are required to use at the beginning of communications with consumers, both written and oral.

Legal 182

Legal 182

CX Accelerator

NOVEMBER 7, 2023

16) have a legal team that spends more than 1% of their time battling ex-employees. Read each of these as a completion of this sentence: A company might not be customer-centric if they… Here’s what my friends came up with: , Luke Soon , focusing on the big picture says: 4) think short-term versus long-term. 5) put profits before purpose.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Customer Think

NOVEMBER 30, 2022

The UK recently introduced some new legislation that has implications for customer service.Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims to provide new legal protections for customer-facing w.

Legal 72

Legal Customer Service Contact Center 72

Customer Think

FEBRUARY 16, 2023

It also provides legal protection for your intellectual property and digital […] A strong and protected brand can establish trust and credibility with customers, increase the value of your company, and differentiate you from your competitors.

Legal 69

Legal 69

Intercom, Inc.

OCTOBER 19, 2022

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. We also have an appointed Data Protection Officer inside our Legal team to guide our data protection efforts. “We The only vendors who have access to your data are in our official subprocessor list.

Compliance 138

Compliance Legal Government Engineering 138

Customer Think

DECEMBER 19, 2021

Beyond the obvious moral and legal obligation, there are reputational risks, severe financial and logistics-related consequences if customer data is exposed in a privacy breach. Privacy and security programs can go a long way in ensuring customer data protection.

Legal 89

Legal Technology Technology 89

Bill Quiseng

DECEMBER 6, 2021

It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. At the end of the day, someone is asking, “How was your first day at work?”

Legal 195

Legal Education Customer Service Customer Survey 195

Customer Think

NOVEMBER 19, 2022

With a rise in the popularity of legal cash discounts and various surcharge programs, it becomes very typical to find businesses looking for different tactics to lure customers. Credit card surcharging and cash discounting are the two most extensive tactics.

Legal 64

Legal 64

Myra Golden Media

MARCH 22, 2021

“I realize it’s upsetting to hear that you’ll have to retake your exam and apply for a new license, particularly because you can’t legally operate without your license. There’s simply no way around this.”. The Department of Insurance will not renew any license that has lapsed or that has outstanding penalties.”.

Legal 133

Legal Customer Experience 133

Beyond Philosophy

NOVEMBER 25, 2023

23:33 Colin makes a point that Legal, which definitively needs to protect the company, also needs to be customer centric and how they can be without getting disbarred. 09:07 We explain the many ways that Human Resources plays a significant role in the Customer Experience and embracing customer-centricity.

Legal 78

Legal Finance Technology Technology 78

Zendesk

JANUARY 18, 2024

Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders. The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments. What’s next for AI transparency?

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Lightico

AUGUST 8, 2021

They feel that because the signature is electronic, then it must not be legal. When eSignatures for contract signing are used, they can act as legally binding documents in a court of law just as if they were signed on paper. eSignatures are legal, secure, hassle-free, and all-around smart. This is simply not true!

Legal 52

Legal Sales 52

The Customer Service Blog

JUNE 16, 2022

Millions of iPhone users could be eligible for payouts, following the launch of a legal claim accusing Apple of secretly slowing the performance of older phones. Justin Gutmann alleges the company misled users over an upgrade that it said would enhance performance but, in fact, slowed phones down.

Legal 52

Legal Technology Technology 52

The Customer Service Blog

APRIL 23, 2023

Amazon has long combated fake reviews on its platform and, in July, took legal action against the administrators of more than 10,000 Facebook groups. An Amazon official said "in the last few weeks" it had launched further legal action against more than 20 websites dealing in fake reviews.

Legal 52

Legal Government Technology Technology 52

DMG Consulting

JULY 9, 2022

It merely speeds up established processes so law enforcement can gain timely access to electronic evidence under the legal system of the country seeking the data. (As Importantly, the Act does not add any new obligations for the US-based companies or give the US government jurisdiction over foreign companies.

Legal 48

Legal Government 48

DMG Consulting

DECEMBER 7, 2021

The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position. This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Callminer

NOVEMBER 20, 2019

Industries that are strictly regulated by governing bodies may request such information due to legal obligations, in which case previous employers may also be legally obliged to respond. Exact laws pertaining to VOE tend to differ by state and territory. Information is Requested from Previous Employers.

VOE 140

VOE Legal Government Compliance 140

PeopleMetrics

DECEMBER 27, 2019

Legal & Procurement. The other internal departments that you will likely need to interact with are legal and procurement. At times, legal will need to approve the questions that you are asking customers. Legal will also come into play if you decide to engage with a third-party partner.

VOC 82

VOC Legal CEM Pharmaceutical 82

Lightico

AUGUST 7, 2021

This act made electronic signatures legally binding for all types of electronic contracts. In order for electronic signatures to be legally binding, they need to have the following characteristics: The digital documents must clearly identify that it has been signed electronically. The E-Sign Act.

E-commerce 52

E-commerce Legal Sales Finance 52

The Customer Service Blog

AUGUST 17, 2022

The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written. We will not accept articles that have been used on other websites, or which you intend to publish on other sites in the future.

Legal 73

Legal Customer Loyalty Customer Satisfaction Customer Service 73

cxservice360

JULY 22, 2022

Sole proprietorships do not offer the same level of legal protection as other business structures. The main difference is how much of your debt, the company’s debt, and your assets are tied. Sole proprietors are personally liable for the company’s debt and the company’s assets are considered the proprietors, which can lead to issues.

Legal 52

Legal Customer Service 52

Zendesk

JULY 26, 2023

This provides greater legal certainty to thousands of companies that depend on EU-US data transfers. We believe that trust is at the core of all our interactions with our customers. Zendesk applauds the adoption of the adequacy decision for the EU-US Data Privacy Framework by the European Commission.

Legal 52

Legal 52

The Customer Service Blog

MAY 12, 2023

The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written. We do not publish articles that have been used on other websites, or which you intend to publish on other sites in the future. However, we are happy for you to give your company contact details (eg.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52