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Addressing metrics gaps between bot-led and human-led service

Comm100

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Comm100’s chatbot uses Natural Language Processing (NLP), which allows your chatbot to “learn” from examples that you provide it, and use these examples to improve its algorithm.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Comm100’s chatbot uses Natural Language Processing (NLP), which allows your chatbot to “learn” from examples that you provide it, and use these examples to improve its algorithm.