Speech Analytics and AI Is a Winning Combination
FEBRUARY 25, 2019
Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. Speech Analytics and AI Is a Winning Combination. Service, quality management, and the customer journey will all see big gains. By Donna Fluss.
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