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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!

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Current Status of Speech (and Text) Analytics

DMG Consulting

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

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Everything You Need to Know about Text Analytics

Lumoa

This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Text analytics helps in understanding the feedback. Careful and well implemented text analytics can easily reveal dozens of improvement ideas.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). That’s where text analysis, or text mining, comes into play.

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Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

Enter text analytics. Machines (Text Analytics). Machines, on the other hand, can scale infinitely. All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. But first, let’s take a step back.

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My Understanding of AI in CX so Far. Things Could Change!

CX Accelerator

Do terms like NLP and Machine Learning mean anything to you? Machine Learning The second important concept in this mix is Machine Learning. This is the process of training or conditioning machines to respond accurately. Here’s an example from the text analytics world.

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Adoption of Real-Time Speech Analytics is the Next Phase for the Market

DMG Consulting

Real-time speech analytics, also known as conversation analytics, is going to be essential for enterprises, not just their contact centers, within the next 5 – 10 years. Read more in our recent post, Current Status of Speech (and Text) Analytics.