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The 9 Main Types of Customer Service Software: Explained

Help Scout

Start your research with this explanation of the main types of customer service software. You need the right tools to deliver great support. Read the full article

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5 Main Reasons Why You Should Use Decision Trees For Support Agents

Knowmax

The post 5 Main Reasons Why You Should Use Decision Trees For Support Agents appeared first on Knowmax.

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TRUST - the main ingredient of business success

The Customer Service Blog

And the main requirement for customer loyalty is TRUST. Regular readers of this blog will know that customer loyalty is the most important ingredient for business success. When we trust a company or a person, then we have confidence in them and in their honesty and integrity.

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How to Optimize Your Main Company Website for Customer Success

TeamSupport

With so many businesses increasing their emphasis on customer success (doing everything you can to ensure customers are successful with your business) and retention, altering your main website for customer use is a great tactic to help ensure they remain happy with your business. in real time.

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New research finds that stress & burnout are the main reasons more than half of leaders plan to leave their jobs in the next year

Qualtrics

Data from Qualtrics also indicates that good managers are one of the main reasons employees will stay with a company, preceded only by fulfilling and purposeful work and work-life balance, which is the top driver of employee loyalty. Employees are leaving for more growth opportunities. Learn More.

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Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk

Adrian Swinscoe

Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main […]. Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. The post Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk first appeared on Adrian Swinscoe.

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Why customer service trainers should avoid learning styles

Inside Customer Service

The exercise involves having a short conversation with another person and remembering the main idea of what they talked about. Trainers catering to learner’s preferred methods of instruction unwittingly help participants avoid learning. Imagine you are delivering a training module on listening to customers.