Maryland Related Topics 
Customer Bliss
JULY 3, 2018
In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. Its function is to also increase Maryland’s attractiveness as a place to do business. He serves as Managing Director for the Maryland Department of Commerce.
Foresee
MAY 21, 2021
UGI Utilities is a natural gas and electric utility serving more than 700k customers in Pennsylvania and Maryland. There are constant weather events that take power out and result in huge call volume to the contact center. They visited us at Engage21 to share how they were able […].
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Customer Bliss
MARCH 28, 2020
Today’s Daily Dose of OPTIMISM comes courtesy of a young man in Maryland, whose name is Cavanaugh Bell. In each episode of the Daily Dose of OPTIMISM, I want to share acts of goodness that will drive and will earn both human and financial prosperity, as we work our way out of this. They include Clorox wipes and other things.
Experience Investigators
MARCH 30, 2021
I was inspired by a man in Maryland who has a knack for making paper cranes. A paper crane the Maryland man gave to his barista, saying “she always does a good job for me so I decided to recognize her with a paper crane.” ” What I love about this is it’s a really small moment that makes a big difference.
Uniphore
SEPTEMBER 9, 2021
A collaboration with the University of Maryland will combine computer science, engineering and robotics to increase battlefield and search-and-rescue operation capabilities. Defense and Military. Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. Healthcare.
Lightico
MARCH 23, 2022
The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)
Customer Bliss
JULY 4, 2017
Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. He serves as an Adjunct Professor at Loyola University in Maryland teaching a graduate course on the Client Experience to MBA students. About Mark. “How do we drive consistency?”
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