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Lack of a clear vision leads to higgledy-piggledy services and experiences – Interview with Ari Weinzweig of Zingermans

Adrian Swinscoe

Today’s interview is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a gourmet food business group headquartered in Ann Arbor, Michigan, […].

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How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts

Qualtrics

The first person to test positive for COVID-19 in Ottawa County, Michigan, was in close contact with about 70 other people during the time they might have been infected. The post How a Michigan county is saving hundreds of hours of work while tracking high-risk COVID-19 contacts appeared first on Qualtrics. Ballard said. Learn More.

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Michigan OCS Reduces Call Volume, Increases Caseworker Productivity

1 to 1

For the Office of Child Support at the Michigan Department of Human Services, efficiency remains critical, as this division serves nearly one million families throughout the state. Thus, to streamline the customer experience, Michigan''s OCS invested in new call center technologies that allow agents to route calls with granular accuracy.

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Qualtrics will be in Michigan! Find your fit in #QualtricsLife

Qualtrics

1/30, Michigan State University Diversity Fair, 2:30-6 PM, Breslin Center. 1/31, University of Michigan School of Information Fair, 12-4 PM, Michigan League. 2/5, University of Michigan Winter Job & Internship Fair, 12-4 PM, Michigan League. The post Qualtrics will be in Michigan! Information fair.

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Amazing Business Radio: Dr. Claes Fornell

Shep Hyken

Cook Emeritus Professor of Business at the University of Michigan. Cook Emeritus Professor of Business at the University of Michigan. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. marketplace on their customer satisfaction scores. New York Times ?

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How to get back-of-house employees to be customer-focused

Inside Customer Service

Researchers at the University of Michigan found that fundraisers increased alumni donations by 171 percent after they met with a scholarship recipient. Several studies show business results improve when employees who don't traditionally have direct customer contact can see, meet, or learn about the people they serve.

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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Founded in 1933, Lake Michigan Credit Union (LMCU) is one of the largest credit unions in the United States, with more than half a million members. Nate Knox, Applications Support, Lake Michigan Credit Union.