TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row

Reston, March 22, 2022: VOZIQ AI, a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that TMC, a global, integrated media company, has named its Artificial Intelligence for Predictive Customer Retention as the 2022 Product of the Year award winner. The award was presented by  CUSTOMER magazine. It is the fourth consecutive year that VOZIQ AI has won this award.

Through the CUSTOMER Product of the Year Award, TMC recognizes vendors that are helping their clients in the call center, CRM and teleservices industries meet and exceed the expectation of their customers with innovative and high-quality products.

It is a delight to receive such a prestigious award for the fourth time. It reflects our commitment to driving impact and deliver outsized value to our customers,” said Dr. Vasudeva Akula, co-founder and Chief Executive Officer of VOZIQ AI.

He emphasized the power of 10+ predictive models that continuously score every customer, every day on a single platform for their clients to realize multi-million dollar value each year from a broad range of customer retention use cases including proactive renewals, retention agent performance, upgrades and add-ons, customer win back, improving NPS and others.

VOZIQ AI helps leading brands from recurring revenue industries, such as home security and alarm, pest control, retail energy providers and warranty providers, predict and prevent customer churn in proactive and profitable manner.

Suresh Akula, co-founder and Chief Technology Officer of VOZIQ, highlighted Offer Optimization Engine, one of the latest additions to the operationalization suite of VOZIQ AI, to illustrate what distinguishes VOZIQ AI from competitors.

Offer Optimization Engine automatically matches every at-risk customer with the most meaningful and profitable offer based on predicted risk and the risk drivers. The engine learns from offer performance and delivers continuous improvement in conversion rate as well as profitability. This not only leads to higher offer ROI but also but also boosts customer lifetime value (CLV)” said Suresh.

So far, VOZIQ AI has delivered more than $750 million in customer lifetime value to leading brands in North America by helping them boost profitability of their customer retention campaigns.