article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Test Customer Service with Mystery Shopping. Another way to address and prevent customer service metric gaps is through mystery shopping.

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Chatbot “training” is possible in the sense that chatbots can use machine learning to convert user interactions into structured data. Test Customer Service with Mystery Shopping. Another way to address and prevent customer service metric gaps is through mystery shopping.