New Jersey Related Topics 
Customer Think
MARCH 13, 2024
Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.
Beyond Philosophy
MAY 26, 2022
Knowing that a customer is a 40-year-old man from New Jersey is not enough information. However, if you know that he is a 40-year-old man from New Jersey who enjoys cycling and drinks craft beer, you learn more about him and how to talk to him. .
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Beyond Philosophy
AUGUST 11, 2022
First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.
Customer Bliss
MAY 8, 2018
All that changed in 1935 when she married Fred Spector and came to work in the family business in Perth Amboy, New Jersey. But at the butcher shop in the sub-freezing New Jersey winters, she would bundle up in inelegant layers of clothing and wool mittens cut off at the finger tips. She was used to that.
Intercom, Inc.
APRIL 1, 2021
I sit at my Aunt Laura’s dining room table in her home in New Jersey and she tells me things about people that I don’t know, but I wish I knew, and even people that I did know, like my father. Coming from the South and slavery and moving North – some of us moved to California, Philadelphia, New Jersey, Florida.
PeopleMetrics
AUGUST 18, 2015
I grew up in New Jersey, where family-run diners are required to operate everywhere and everywhen. It also taught me how good customer experience strategy depends on meeting the expectations of individual customers. Good, let’s eat. The Diner: Customer experience served cheap, fast, and without fuss.
1 to 1
JULY 23, 2013
On the way to our vacation destination, we attended a family party in New Jersey that was hosted by my nephew and his wife. Instead, their car broke down alongside the New Jersey Turnpike and I suddenly found myself racing to an auto parts store with my brother (a one-time mechanic) to try to rescue them.
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