Updates to the analytical dashboard
We’ve enhanced charts and filters to help you better understand your experience insights
Published in
Mar 4, 2022
Updates to the NPS, CES, NES snapshot widget
Enhancements include:
- Easier comparison of experience metrics per branch/department/product line/touchpoint
- Decomposition of experience metrics per branch/department/product line/touchpoint
- Zooming into the data points contributing to the experience metrics
- Notice the new colour schemes 🔴🟠🟢?
Updates to the trend analysis widgets
Enhancements include:
- Flipping between aggregate and individual trends for various experience metrics (NPS, CES, NES, CSAT)
- Trend comparison per month, quarter or year for the various experience metrics and the reviews collected widgets
- Zooming into the time that feedback was left (previously restricted to the day only)
Updates to the benchmarking widgets
Enhancements include:
- Benchmarking against other sectors (previously restricted to your specific sector)
- Drill down into individual geographic markets (where we have data)
