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Handling Dead-Air Space On a Customer Service Call

Myra Golden Media

He knew I lived in Oklahoma, based on details in my account, and he said…, “Oklahoma! This may take me a few minutes.”. Make small talk. Once, when I was talking to a customer service representative, he used the downtime fantastically. Are you a Sooner fan, by chance?”

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These 3 Keys for Getting Library Customers to Use Self-Service Is Going to Change Your Service Model!

Myra Golden Media

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands. Get More Ideas Like This.

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2 Things I Learned About Personal Connection From 3 Nurse Technicians

Myra Golden Media

Over the last fortnight, I’ve watched Eli and Kodjovi from Togo, Africa, and Kimberly from Claremore, Oklahoma, all nurse technicians, serve my dad with personal connection and enthusiasm. I caught myself staring at the interaction between my dad and Eli with my mouth literally frozen open.

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All You Need To Know About Getting Customers To Use Self Service In Public Libraries

Myra Golden Media

Myra is a favorite training partner to public libraries and Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with Tulsa City-County Library, Oklahoma Library Association, McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands. Get More Ideas Like This.

Retail 66
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What is an MGA in Insurance?

Lightico

What are the advantages of becoming an MGA?

Retail 52
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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. The average U.S. consumer speaks between 110 and 150 words , faster than in the past. Slowest talkers tend to be from the South, and the fastest from the Pacific Northwest.

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Four of The Best Books I Read in 2017

Myra Golden Media

Now, back to my current read, “Killers of the Flower Moon,” a historical mystery about the Osage Tribe killings in Pawhuska, Oklahoma, by David Grann. I love books that tell me what my people went through to gain just fundamental freedoms. This book did just that for me.