Callminer

AUGUST 20, 2015

How can contact centers leverage social media to improve the customer experience? Quicker response times, one-to-one engagement, and sentiment analysis & social listening are a few ways. Read more.

Sentiment Analysis 182

Sentiment Analysis Social Listening Social Media Customer Experience 182

Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

CSAT.AI

NOVEMBER 9, 2022

analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. Use social listening for additional sentiment data and to understand what your buyers are looking for. . Solutions like CSAT.AI Use What You Know for Troubleshooting and Strategy.

Social Listening 92

Social Listening Gambling Sentiment Analysis Education 92

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52